Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aanchal Sardana

Markham,ON

Summary

Personal Profile and Objective An ambitious, energetic, results oriented and self-motivated individual who has the necessary personal attributes, a strong academic background, A 2.5 years of experience as a Devops Engineer at an Indian multinational information technology company that provides business consulting, information technology and outsourcing services, contractor at Telstra which is Australia’s leading telecommunication and technology company, with a proven track record of bringing value to a business, seeks to take the next career step in a Full-time position at your organization. Most known for being willing to learn whatever is needed to get the job done on time, having a deep passion to listen and genuinely taking initiative to help each person they connect with and delivering an excellent customer service. Thrives on the idea that the technician could learn along with the customer for each call. Capable of working in a fast-paced, and an ever-changing environment. I am passionate about growing your knowledge and have a strong sense of curiosity. I engage with my heart and mind. I care about people and respect different perspectives. I listen to and learn from the experiences of others. Values matter to me. I bring my real self to work and live my values - trust, teamwork, and accountability Highly creative Sales and Marketing Coordinator comfortable managing efforts of multiple staff members to achieve attention-grabbing interest and sales. Experienced organizer with eye for making unique, positive connections while interpreting data. Passionate team player engages target audiences to boost mutually beneficial partnerships and company profits. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Sales and Marketing Representative

Golden
Toronto
02.2023 - Current
  • Identified potential customers and developing relationships with them
  • Conducted sales presentations and demonstrations of the bank's products (triangle master card) and services
  • Provided exceptional customer service to ensure customer satisfaction and loyalty
  • Collaborated with the marketing team to develop and execute marketing campaigns

Senior Systems Engineer

Infosys
Hyderabad, India
08.2020 - 12.2022
  • Implementation for major Communication Service Provider (CSP):
  • Development project of a one of the reputed client of Australia, a leading provider of mobile phones, devices and broadband internet
  • It mainly includes experience with development and implementation of Service Now ITSM modules - Incident Management and working with workflows, script includes, activity definitions, etc
  • Participated in the design and recommendations of overall system functionality
  • Created Service Now workflows using workflow editor to automate repetitious tasks that are manually performed by involved team members
  • Performed Multiple Deployments in both Global and Scoped Application
  • Asked the right questions during the walk throughs to unlock the appropriate solutions
  • Worked on Development activity in platform applications: Web services, Workflows, Reporting, script actions, SLA, Schedule Jobs
  • Developed Business rules, Script includes, UI policies, UI actions and Data policies.

Client Account Manager

Infosys
Hyderabad, India
07.2019 - 07.2020
  • I was responsible for building and maintaining relationships with clients, understanding their needs and concerns, and ensuring their satisfaction with the company's products or services
  • I developed and implemented account strategies that aligned with the clients' goals and objectives while also meeting the company's revenue targets
  • Set realistic expectations with clients and ensured that the company delivered on its promises
  • Analyzed client data and trends and identified areas for improvement and to make informed decisions about account management strategies
  • Regularly monitored and reported on account performance, including revenue growth, customer satisfaction, and retention rates, and made adjustments to their strategies as needed.

Client Account Manager

Zones
, India
12.2018 - 06.2019
  • Provided technical assistance: Resolved technical issues that customers encountered with products or services
  • Interacted with global customers and coworkers whose primary language was English
  • Maintained customer satisfaction: Always ensured that customers are satisfied with the resolution of their technical issues by asking for suitable feedback
  • Ensured customers have accurate and detailed information necessary to decide on their purchase
  • Conducted research to provide answers for customers to resolve their issues
  • Problem solving - Listen, asked questions, and put myself in the client’s shoes
  • Acted like an owner by taking accountability for client issues, and knew when to lean on others to create a better solution together
  • Helped deliver a great client experience, I flexibly worked at multiple centers within a reasonable travel distance
  • Stayed informed about new technologies and products in the industry so that i can provide accurate and effective technical assistance to customers
  • Efficiently managed time and tasks without compromising the task quality
  • Adhered to safety policies and procedures
  • L fostered collaboration within my team and other departments in efforts to help work efficiently and give the best possible customer service
  • Provided world class customer service by connecting with the customers, analyzing their needs and offering customized solutions.

Barista, Customer service Executive

Barista
, India
01.2018 - 11.2018
  • Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues
  • Communicated information to manager so that the team can respond as necessary to create the Third Place environment during each shift
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

Education

Bachelors of Engineering - Computer Science & Engineering

Chitkara University
05.2019

Senior Secondary -

Scholars Public School
05.2015

Skills

  • Highlights of Qualification
  • Degree in Computer Science
  • A 3 years of Senior Systems Engineer experience in a telecommunication company(Telstra)
  • Strong computer skills with extensive understanding of Microsoft office such as Excel, Word, PowerPoint and outlook
  • Extensive understanding and experience working with several languages such as HTML, CSS, JavaScript, Json, SQL, Python, Problem solving, etc
  • Excellent communication and presentation skills with clients and colleagues
  • Ability to effectively communicate both verbally and typing with attention to detail
  • Organized and disciplined team player with the ability to excel in different positions with my hard work, positivity and dedication
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns
  • Strong work ethic and positive attitude with excellent interpersonal skills that allows me to work effectively and productively within a diverse environment
  • Skills and Abilities
  • End to End Development of Business workflows which includes involvement in Pre-discovery, walk through, Understanding the requirement, Workflow Build, End to End Unit testing, System Testing and deployment in SIT and into Production
  • Strong knowledge of update set and import set
  • Dealing with server side and client-side scripting
  • Developing Business rules, Script includes, UI policies, UI actions and Data policies
  • Worked on the Deployment activities for both Scoped and Global applications
  • Development activity in platform applications: Web services, Workflows, Reporting, script actions, SLA, Schedule Jobs
  • Hands on experience in Incident Management
  • Migrating Application in upper instances
  • A “people person,” and enjoy meeting others
  • Comfortable with responsibilities like cash-handling and store safety
  • Familiarity with CRM systems and practices
  • Ability to work a flexible schedule
  • Bring enthusiasm and a positive attitude to the work i do
  • Comfortable and keen to learn new computer systems and various applications and ready to do whatever it takes to smoothen the customer experience and keep them connected to the world of possibilities
  • Ability to build relationships
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • I love to learn
  • Effective Customer Upselling
  • Data Management

References

References Previous work references- Available on request.

Timeline

Sales and Marketing Representative

Golden
02.2023 - Current

Senior Systems Engineer

Infosys
08.2020 - 12.2022

Client Account Manager

Infosys
07.2019 - 07.2020

Client Account Manager

Zones
12.2018 - 06.2019

Barista, Customer service Executive

Barista
01.2018 - 11.2018

Bachelors of Engineering - Computer Science & Engineering

Chitkara University

Senior Secondary -

Scholars Public School
Aanchal Sardana