Chino Oraelosi

Franoft Consulting is an outfit providing consultancy services, training in the areas of business analysis, project management, data analytics and change management. I have been involved in the following projects with roles and responsibilities as follows:

Project name: Design and Implementation of Property Management System

Goal: To optimize and digitize the business processes of a property management system

Responsibilities:

• Identified, analyzed and elicited requirement for various Stakeholders
• Performed gap analysis by developing current and future states of business processes, systems and data flows
• Analyzed and documented elicitation results
• Defined and documented high level business requirements, proposing a workable system
• Modelled use cases for the proposed system
• Involved in Daily Standup Meetings while the project was on going
• Recommended/Communicated solutions and action plans based on the proposed system to the stakeholders
• Reviewed test results against specific business requirements
• Designed screen mock-up for new forms, communication plan, user manual and support model for post implementation management

Business Outcome: Delivery of a property management system that replaced a manual system, increasing productivity and reducing income leakages

Project name: Learning Management System Deployment

Goal: Research and Deployment of a cloud based (Software as a Service (SaaS)) Learning Management System (LMS) that support online self-paced learning and live training for global reach

Responsibilities

• Prepared and documented the business analysis core concept model
• Elicited and specified current and desired business capabilities and participate in the definition and participation of solutions that meet business requirements
• Modelled used cases to depict key system functionalities
• Conducted market research to identify key market players and also identified core functionalities of the various LMS
• Identified and Shortlisted 3 key players in the Learning Management System market
• Scheduled and held demo sessions with the 3 identified LMS vendors
• Evaluated and documented the various functionalities of the various LMS as well as conducted a cost benefit analysis to select a final solution
• Compared the various learning management system software to get a good fit that suites the client’s need
• Conducted final test cases for the selected LMS
• Presented the various solution options as well as recommended a suitable LMS to meet the client’s need

Business Outcome: Delivery of a Learning Management System that met Stakeholder’s expectation.

Fidelity Bank is a financial institution operating as a commercial bank in Nigeria since 2001 with over 5million customers and branches cut across 250 business districts. The bank has carved out a niche for itself with banking services aimed at corporate, commercial, micro small medium enterprises (MSMEs) as well as retail clients. I participated in various projects aimed at product improvement, service delivery, process improvement and change management in the commercial segment of the bank thereby enabling the bank achieve its goal of financial inclusion. Some initiatives and my responsibilities are:

Name of Initiative: Commercial On-lending Process Improvement

Goal: To improve the process and timeline for commercial lending, making credit lines/funds easy and accessible to business owners in the commercial sector

Responsibilities

• Worked closely with multiple stakeholders, identifying needs and coordinating requirement gathering
• Performed gap analysis by analyzing current state of the process and formulated future state
• Involved in analyzing, verifying, validating, communicating business requirements in line with business rules and existing standards
• Prepared and documented business requirements, functional requirements, business cases, data models, implementation plans
• Developed documents for IT applications, system specifications and test plans according to existing standards and methodologies
• Worked collaboratively with business architects and other technology staff to deliver project results while implementing risk analysis and meeting required deliverable
• Collaborated with the product owner to create product backlogs, epics and user stories
• Outlined risks, issues, opportunities, updates, status reports on all project activities
• Managed performance reviews and competence of direct reports while ensuring deadlines are met
• Conducted customer satisfaction surveys and implemented improvement strategies for customer success
• Led user acceptance testing, defects detection, tracking and followed through to ensure resolution
• Supported trainings, mentoring and coaching on newly developed processes and project implementation

Business Outcome: Achieved a reduced timeline for processing and administration of commercial credits with an increased revenue of over 110% on commercial loans

Name of Initiative: Process Improvement and digitization of KYC/CVR System (Agile)

Background: KYC/CVR ( Know your Customer/Customer Visitation Report) is a Central Bank of Nigeria -AML/CFT policy/regulation. The event of COVID-19 gave rise to need for digitization of the process as well as inclusion of other features to maintain an effective system and ensure adherence to compliance CBN-AML/CFT regulation

Goal: To re-design, automate and digitize the KYC/CVR -AML process for the bank including more salient features displaying critical fields, more data, information, alerts and data reporting capability

Responsibilities:

• Conducted needs analysis to validate the business need and expectations
• Prepared and designed business analysis core concept model (BACCM) as well as a solution concept model for the project
• Evaluated internal capabilities and conducted market research to identify possible solutions options
• Performed cost benefit analysis of different solution options
• Conducted a walkthrough of solution design to end users providing input into the development of processes, guidance documents, and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements
• Facilitated end user trainings while assisting with first level support upon go-live
• Collaborated with business partners and stakeholders to ensure that, , all issues /reviews are escalated appropriately within defined timelines and in accordance with CBN’s policies and procedures
• Reviewed new and existing processes and procedures along with system requirements ensuring technology processes and procedures are well documented and implemented in accordance with the principles of professional practices and standards and that effective systems are in place for audit and control
• Provided support services on newly developed processes and project implementation
• Facilitated sprint planning meetings, stand up sessions and maintained traceability matrix
• Tracked, maintained and updated project plans and progress status reports for the sponsors

Business Outcome: Achieved automation and digitization for know your customer/ customer visitation (KYC/CVR) system

Name of Initiative: Electronic Banking Improvement in the University Environment

Goal: To improve revenue generation within the university environment through e-banking channels

Project background: The university environment in Nigeria is a small community with volume of activities amongst students, lecturers and different business owners. These high-volume activities gave rise to the need for financial inclusion by increasing Fidelity bank’s customer base and patronage within the locality

Responsibilities

• Prepared business analysis core concept model
• Planned and prepared questions and agenda to guide effective elicitation process
• Elicited the requirements needed to carry out business processes through interviews, survey assessments and joint application development (JAD) sessions
• Performed strategy and competitive analysis for requirement discovery- by benchmarking the proposed solution against what other banks provided in the university community
• Gathered the elicited information and documented the business analysis requirements
• Performed gap analysis by analyzing current state of the process and formulated future state
• Created the business case in conjunction with the proposal and forwarded to sponsors for validation
• Worked collaboratively with multiple teams including IT, project team, risk team to understand their roles and ensured the functionality of the solution
• Contributed to the overall requirement prioritization to ensure that business objectives are met
• Facilitated sprint planning meetings, stand up sessions and maintained traceability matrix
• Tracked, maintained and updated project plans and progress status reports for the sponsors
• Led user acceptance testing, defects detection, tracking and followed through to ensure timely resolution
• Created and documented a framework for awareness creation
• Developed communication plan to enable us reach the entire university community within a short time of the presence of our electronic banking solutions

Business Outcome: Made banking services easy and accessible to the university community, achieved an increased visibility and revenue for Fidelity bank through e-banking channels.

Other Key Initiatives/Projects Accomplished

• Process improvement & migration of data on the credit appraisal processing system
• Development of customer relationship management portal.
• Design and Integration of Learning Management System
• Automation of Cheque Confirmation Process

• Worked closely with various clients, carrying out needs assessment and managing their expectations
• Maintained open communications with various clients
• Consulted and provided advice to clients respecting records and information management requirements
• Ensured efficient relationship management for new and existing clients
• Involved in Information management such recording, archiving, approving, directing and destruction of bank’s / clients information/records
• Prospected and contacted potential customers with a view to sign up leveraging improved procedures, equipment, systems and technologies.