Manpreet Singh
Mississauga,ON
Summary
Motivated and detail-oriented IT professional with over 1 year of experience providing technical support, system administration, and network troubleshooting. Seeking the position of System Technical Support Analyst at Mokal Industries to leverage my skills in system maintenance, troubleshooting, and web server support to ensure the efficient operation of business systems and networks. System support professional with track record of effectively managing and resolving technical issues. Committed to fostering team collaboration and driving results in dynamic environments. Reliable and adaptable, leveraging strong analytical and problem-solving skills to meet evolving business needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Support Analyst
Microsoft
01.2023 - Current
- Improved technical support for users experiencing issues with business systems, networks, and internet infrastructure.
- Transformed and resolved system and network-related problems, reducing downtime by 30%.
- Managed documentation for system configurations, network setups, and troubleshooting procedures.
- Assisted in the maintenance and upgrades of web server hardware and software increasing performance by 50%.
IT Support Technician
Mrakovic Fine Foods Limited
01.2022 - 01.2023
- Supported IT staff in maintaining business systems, ensuring smooth operation of hardware and software reducing losses in data by 40%
- Provided support for end-users, solving problems related to system performance.
- Assisted in the preparation and configuration of network access and hardware setup reducing costs by 15%.
- Compiled logs for problems and resolutions to assist future troubleshooting and decision-making processes.
Education
High School Diploma -
Pures College of Technology
Scarborough04-2025
Skills
- Technical Skills
- Server maintenance (basic)
- Network troubleshooting and diagnostics
- System administration
- Hardware/software upgrades and maintenance
- Data and software security protocols
- Tools: Windows Server, Linux, Microsoft Office Suite, SQL, Network Monitoring Tools
- Soft Skills: Problem-solving, communication, teamwork, attention to detail
Certification
CERTIFICATIONS
- CompTIA IT Fundamentals (ITF+) – 2022
- Cisco Certified Network Associate (CCNA) – 2023 (in progress)
Languages
English
Native or Bilingual
French
Full Professional
Accomplishments
- Led upgrade projects to improve server hardware performance by 50%.
- Documented and resolved server issues which led to reduced server downtime.
Timeline
System Support Analyst
Microsoft
01.2023 - Current
IT Support Technician
Mrakovic Fine Foods Limited
01.2022 - 01.2023
CERTIFICATIONS
- CompTIA IT Fundamentals (ITF+) – 2022
- Cisco Certified Network Associate (CCNA) – 2023 (in progress)
High School Diploma -
Pures College of Technology
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