Jordan Ridenhour
Mariposa
Summary
Knowledgeable IT Professional with robust background in system support. Proven ability to troubleshoot and resolve complex technical issues, ensuring seamless operations. Demonstrated expertise in system maintenance and user support, consistently contributing to team efficiency and success.
Professional with strong expertise in system support and troubleshooting. Skilled in team collaboration, adapting to changing needs, and achieving results. Proficient in diagnosing technical issues, optimizing system performance, and enhancing user experiences. Reliable and focused on delivering impactful solutions efficiently.
Experienced with diagnosing and resolving system issues efficiently. Utilizes comprehensive technical knowledge to ensure system reliability and user satisfaction. Track record of enhancing system performance and supporting organizational IT goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
System Support Analyst
Mariposa County, California
07.2023 - Current
- Effectively communicated complex technical concepts to non-technical staff members for better understanding of IT processes.
- Collaborated with cross-functional teams to implement system upgrades and enhancements seamlessly.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Installed, configured and maintained computer systems and network connections.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Created user accounts and assigned permissions.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Facilitated smooth transition during hardware upgrades, minimizing disruptions to business operations.
- Contributed to successful project completion through thorough testing and validation of system components.
- Continuously researched emerging technologies to stay abreast of industry trends and best practices.
- Developed comprehensive documentation, improving knowledge transfer among team members.
- Administered user accounts effectively, providing appropriate access levels based on organizational roles.
Eligibility Specialist
Mariposa County, California
07.2021 - 07.2023
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Assisted clients with accurate eligibility form, application and document completion.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Resolved discrepancies with client applications to verify eligibility.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
- Processed and certified documents for accuracy and compliance with government regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Engaged wider departments in accurate, timely paperwork completion.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
Office Assistant
Mariposa County, California
11.2020 - 07.2021
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Program Assistant
Mariposa County
02.2020 - 11.2020
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of Transportation program and associated activities.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Prepared clearly written and formatted documents and reports.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Cook
Pizza Factory
01.2018 - 02.2020
- Prepared and served various food items in fast-paced Kitchen environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed opening and closing shift kitchen tasks.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Instructional Aide
Mariposa County Unified School District
01.2013 - 05.2018
- Provided support during classes, group lessons, and classroom activities.
- Managed resources effectively, ensuring that instructional materials were readily available when needed by both teachers and students.
- Served as a mentor to new instructional aides, offering guidance on effective teaching methods and sharing best practices from personal experience.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Implemented behavior management strategies as directed by lead teacher, maintaining a focused learning environment for all students.
- Maintained safety and security by overseeing students in recess environments.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Enhanced student engagement by incorporating hands-on activities and interactive learning tools into lessons.
- Assisted teachers in developing and implementing lesson plans.
- Recorded grades for coursework and tests in online reporting system.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Cook
Ranch House
11.2012 - 01.2013
- Prepared and served various food items in fast-paced Kitchen environment.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Salad Maker
DNC Parks And Resorts at Yosemite Nat Park
06.2012 - 11.2012
- Enhanced salad presentation with attention to detail and creative arrangements.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
- Ensured timely delivery of orders through efficient assembly line organization and communication with other team members.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Assisted in menu development, incorporating seasonal ingredients for diverse salad options.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
Cook
Pizza Factory
07.2008 - 05.2012
- Prepared and served various food items in fast-paced Kitchen environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed opening and closing shift kitchen tasks.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Data Entry
Pioneer Supermarket
05.2005 - 07.2008
- Reduced data entry errors with thorough quality control checks and timely corrections.
- Streamlined data entry processes for increased efficiency and accuracy in customer records.
- Ensured accurate policy documentation through meticulous data entry and verification procedures.
- Identified data entry errors and reported to necessary departments.
Merchandiser
Frito Lay
01.2007 - 01.2008
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHAssociate of Science - Mathematics
Merced College
Merced, CA08-2007
Skills
- Remote support
- Technical documentation
- System troubleshooting
- Application support
- Hardware maintenance
- Server administration
- System monitoring
- Mobile device management
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
- First Aid Certification
- California Driver's License
- CPR/AED Certification
Timeline
System Support Analyst
Mariposa County, California
07.2023 - Current
Eligibility Specialist
Mariposa County, California
07.2021 - 07.2023
Office Assistant
Mariposa County, California
11.2020 - 07.2021
Program Assistant
Mariposa County
02.2020 - 11.2020
Cook
Pizza Factory
01.2018 - 02.2020
Instructional Aide
Mariposa County Unified School District
01.2013 - 05.2018
Cook
Ranch House
11.2012 - 01.2013
Salad Maker
DNC Parks And Resorts at Yosemite Nat Park
06.2012 - 11.2012
Cook
Pizza Factory
07.2008 - 05.2012
Merchandiser
Frito Lay
01.2007 - 01.2008
Data Entry
Pioneer Supermarket
05.2005 - 07.2008
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - Mathematics
Merced College
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