Nicholas Rondeau
Airdrie,AB
Summary
Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases, and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Support Analyst
Alta Genetics Inc.
03.2023 - Current
- Contributed to successful project completion through thorough testing and validation of system components.
- Implemented effective security measures to safeguard sensitive data and prevent unauthorized access.
- Streamlined processes for troubleshooting and problem resolution, resulting in improved customer satisfaction.
- Developed comprehensive documentation, improving knowledge transfer among team members.
- Collaborated closely with developers to identify root causes of application errors, leading to prompt issue resolution.
- Administered user accounts effectively, providing appropriate access levels based on organizational roles.
- Facilitated smooth transition during hardware upgrades, minimizing disruptions to business operations.
- Trained end-users on new software applications, enhancing productivity and overall user experience.
- Collaborated with cross-functional teams to implement system upgrades and enhancements seamlessly.
- Provided exceptional technical support, addressing user concerns efficiently and professionally.
- Continuously researched emerging technologies to stay abreast of industry trends and best practices.
- Effectively communicated complex technical concepts to non-technical staff members for better understanding of IT processes.
- Assisted in the development of IT policies and procedures, ensuring compliance with industry standards.
- Managed inventory of IT assets, ensuring timely procurement of hardware replacements when needed.
- Defined and documented scope of projects for distribution to team.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
Application Specialist
Gowling WLG LLP (Canada)
08.2018 - 03.2023
- Primarily responsible for MDM server implementation, configuration and administration
- Software packaging and deployment using SCCM
- Responsible for litigation software support, and project management
- Some network administration tasks, such as server maintenance and management
- Printer configuration and support – HP & Lexmark.
Litigation Support Analyst
Gowling WLG LLP (Canada)
07.2017 - 08.2018
- Provide e-discovery support to a national team of lawyers and clerks across Canada
- Proficient in e-discovery processing software (Prediscovery Law, Nuix)
- Experienced in Database software (Relativity, Summation, CaseLogistix)
- Work closely with external vendors
- Ability to meet tight deadlines and work extra hours when needed.
Technical Coordinator, Information Technology
Gowling WLG LLP (Canada)
03.2017 - 07.2017
- Provide leadership and support for a small Help Desk team, consisting of 4 members
- Manage all scheduling and admin responsibilities
- Assist with performance reviews
- Provide support to high-level executives within the firm, as well as externally
- Continue with existing Systems Administrator responsibilities.
Systems Administrator, Information Technology
Gowling WLG LLP (Canada)
01.2013 - 01.2017
- Responsible for all Cisco VoIP administration within the Calgary office, and assist in other offices
- Implementing new and maintaining current local and virtual servers/virtual machines; server migration
- Project lead for hardware refreshes
- QA testing for existing and new software/hardware
- Mobile device setup and configuration
- Part of a specialized team tasked with identifying and blocking malicious email fishing attempts
- Administration work, such as new hire account setup, terminations, etc.
Skills
- Remote Support
- Problem Resolution
- System monitoring
- Software Installation
- System Troubleshooting
- Application support
- Incident Management
- Vendor coordination
- Hardware maintenance
- Asset Management
- Server Administration
- Mobile Device Management
- ITIL Processes
Certification
Currently working towards certifications in VMware and Citrix Mobility.
References
Available upon request.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
System Support Analyst
Alta Genetics Inc.
03.2023 - Current
Application Specialist
Gowling WLG LLP (Canada)
08.2018 - 03.2023
Litigation Support Analyst
Gowling WLG LLP (Canada)
07.2017 - 08.2018
Technical Coordinator, Information Technology
Gowling WLG LLP (Canada)
03.2017 - 07.2017
Systems Administrator, Information Technology
Gowling WLG LLP (Canada)
01.2013 - 01.2017
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