Andrew Umana
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
System Support Analyst
TalentWorld (TD Bank)
09.2023 - 12.2023
- Provides access-based customer service support and conducts first level analysis to resolve end user incidents.
- Ensure change activities are performed on time, minimizing risk to the service business environment.
- Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions.
- Act as an information source to colleagues, business partners and clients/customers.
Business Support Officer
Manpower (CIBC)
06.2021 - 05.2023
- Process and fulfill retail and non-credit customer requests made through electronic banking channel.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Review and identify all incorrect, invalid or incomplete customer requests for escalate to appropriate area for resolution.
- Select and record correct customers inputs and data to provide complete and accurate statistics and reports as required.
- Identify and escalate in a timely manner unresolved issues or situations.
Credit Cards Associate
Bank Of Montreal
10.2018 - 01.2019
- Being the first point of contact for customers and build trust by providing an exceptional customer experience.
- Consistently solution-focused by relying on the importance of critical thinking, strong listening and interpersonal skills.
- Identify new sale opportunities to better assist our customers and expand our business operations.
- Immediately identify and address our customers’ needs in a timely manner.
Education
Ontario College Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON04.2018
Skills
- Microsoft Office (Excel, Outlook & Word)
- Data Entry
- 8 years of customer service
- Organizational skills
- Problem Solver
- Team Player
- Time Management
Timeline
System Support Analyst
TalentWorld (TD Bank)
09.2023 - 12.2023
Business Support Officer
Manpower (CIBC)
06.2021 - 05.2023
Credit Cards Associate
Bank Of Montreal
10.2018 - 01.2019
Ontario College Diploma - Business Administration
Sheridan College Institute of Technology And Advanced Learning
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