Manpreet Kaur
Winnipeg,MB
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Skilled in customer relationship management, inventory control, and sales strategy development. Excel in leadership, communication, and problem-solving to enhance team performance and achieve sales targets.
Overview
3
3
years of professional experience
Work History
Retail Sales Supervisor
Makkar Supermarket
2023.01 - 2024.08
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Maintained sales staff by selecting, orienting and training 5-10 full-time and part-time employees.
Retail Sales Supervisor
Apna Grocery Store
2021.06 - 2022.12
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Maintained sales staff by selecting, orienting and training 5-9 full-time and part-time employees.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Retail Sales Associate
Marche Desi Store
2021.02 - 2021.05
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Supply Chain Management (SAP) - Supply Chain Management
MCIT Collage
Montreal, QC03.2021
Transportation Logistics - International Trade And Transportation Logistics Management
LaSalle College
Montreal, QC12.2019
Bachelor in Computer Applications (BCA) - Computer And Information Systems
Punjabi University Patiala
Patiala, India05.2017
Skills
- Leadership
- Staff Training and Development
- Sales expertise
- Customer Service Management
- Sales Development
- Multitasking and Prioritizing
- Teamwork and Collaboration
- Goals and performance
- Problem-solving abilities
- Multitasking Abilities
- Active Listening
- Team Collaboration
- Relationship Building
- Leadership Development
- Handling Complaints
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Reference
Divij Shukla
Contact: +1(431)278-9569
Email: divijshukla@gmail.com
Timeline
Retail Sales Supervisor
Makkar Supermarket
2023.01 - 2024.08
Retail Sales Supervisor
Apna Grocery Store
2021.06 - 2022.12
Retail Sales Associate
Marche Desi Store
2021.02 - 2021.05
Supply Chain Management (SAP) - Supply Chain Management
MCIT Collage
Transportation Logistics - International Trade And Transportation Logistics Management
LaSalle College
Bachelor in Computer Applications (BCA) - Computer And Information Systems
Punjabi University Patiala
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