Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MANPREET KAUR

WINNIPEG

Summary

Engaging and hardworking individual with great customer dealing skills and the ability to perform individually or as a team member. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experience working in fast-paced environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Guard

Securitas
10.2023 - Current
  • Monitored CCTV cameras and alarm systems, promptly responding to any suspicious activities or breaches
  • Conducted routine patrols of premises to deter unauthorized access and ensure compliance with security protocols
  • Enforced access control procedures, verifying identification and credentials of personnel and visitors
  • Collaborated with law enforcement and emergency personnel during incidents, providing accurate and timely information
  • Prepared and maintained detailed incident reports, documenting security breaches, accidents, and other relevant incidents.

Customer Service Associate

Dawat Takeout and Catering
01.2023 - 10.2023
  • Providing excellent Customer Service by greeting all customers in a polite and friendly manner
  • Assisting customers by promoting products/services, locating merchandise, and making purchase decisions, resolving customer issues, and referring concerns on phone and within store
  • Communicating with other associates to ensure floor coverage is maintained
  • Contributes to a safe, clean and hazard-free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.

Store Associate

Gorgeous Family Store
12.2021 - 11.2022
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Contributed to loss prevention efforts by monitoring store activity closely during shifts.

Education

Bachelor of Business Administration -

University of Winnipeg
05.2024

Grade 12 with Commerce -

Spring dale Public School
07.2022

Skills

  • Excellent written and verbal communication skills
  • Sense of pride, commitment and passion for work and customers; will treat customers and team members professionally, courteously, and respectfully
  • Friendly and confident in engaging customer
  • Self-motivated and hardworking
  • Microsoft word and PowerPoint
  • Ability to work under pressure in a fast-paced environment
  • Quick learner
  • Multi-tasking
  • Customer and service oriented
  • Reliable and punctual
  • Organizational skills
  • Embraces individuality, inclusion, and partnership
  • Maintains awareness of potential theft and reports concerns to management
  • Strong planning and critical thinking skills
  • Cash Handling

Certification

  • Certified By the Province of Manitoba as a Security Guard, 04/20/23, Winnipeg, Manitoba
  • Certified in Emergency First Aid & CPR/AED level C, 12/31/23, Winnipeg, Manitoba

Languages

ENGLISH (Advanced)
HINDI (Advanced)
PUNJABI (Advanced)

References

Available upon request

Timeline

Security Guard

Securitas
10.2023 - Current

Customer Service Associate

Dawat Takeout and Catering
01.2023 - 10.2023

Store Associate

Gorgeous Family Store
12.2021 - 11.2022

Bachelor of Business Administration -

University of Winnipeg

Grade 12 with Commerce -

Spring dale Public School

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MANPREET KAUR