Manpreet Kaur
Richmond,BC
Summary
Dedicated and hardworking customer service professional with a strong background in resolving customer concerns and driving satisfaction while meeting demanding business objectives. Skilled in adhering to Customer Representative standards and best practices. Currently seeking a position that will allow me to utilize my exceptional customer service skills, educational background, and ability to work well with people Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Nando's
07.2020 - Current
-Strong leadership skills
- Attention to detail
- Ability to multitask effectively
- Excellent communication skills
- Proficiency in using NCS software for managing inventory and invoices
- Team player with a focus on providing support and seeking opportunities for growth
- Customer service-oriented mindset
- Ability to ensure smooth operations and adherence to guidelines
Cast Member
Silvercity Cineplex
07.2019 - 07.2020
- Conducted site evaluations, customer surveys and team audits.
- Recognized for providing exceptional customer service by management.
- Developed a reputation for good endurance and hard work.
Cashier
Burger King
01.2018 - 04.2019
- Managed cash drawers and bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained effective working relationships with peers and upper management.
- Reviewed store policies to streamline operations and increase productivity.
Education
Diploma - Computer IT
Kwantlen Polytechnic University
Surrey, BC05.2020
Skills
Excellent customer service skills
Inventory management
Excellent Communication and Quick learner
Planning and coordination
Proficient in MS Office
Team management and excel in teamwork
Provide Administrative support
Data analysis and calculations
Service desk support
Additional Information
Overall, I aim to continue growing and expanding my skills in the customer service industry, while also seeking opportunities for professional development and advancement.
Languages
English
Timeline
Supervisor
Nando's
07.2020 - Current
Cast Member
Silvercity Cineplex
07.2019 - 07.2020
Cashier
Burger King
01.2018 - 04.2019
Diploma - Computer IT
Kwantlen Polytechnic University