Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Manpreet Kaur

Richmond,BC

Summary

Dedicated and hardworking customer service professional with a strong background in resolving customer concerns and driving satisfaction while meeting demanding business objectives. Skilled in adhering to Customer Representative standards and best practices. Currently seeking a position that will allow me to utilize my exceptional customer service skills, educational background, and ability to work well with people Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

6
6
years of professional experience

Work History

Supervisor

Nando's
07.2020 - Current

-Strong leadership skills

- Attention to detail

- Ability to multitask effectively

- Excellent communication skills

- Proficiency in using NCS software for managing inventory and invoices

- Team player with a focus on providing support and seeking opportunities for growth

- Customer service-oriented mindset

- Ability to ensure smooth operations and adherence to guidelines

Cast Member

Silvercity Cineplex
07.2019 - 07.2020
  • Conducted site evaluations, customer surveys and team audits.
  • Recognized for providing exceptional customer service by management.
  • Developed a reputation for good endurance and hard work.

Cashier

Burger King
01.2018 - 04.2019
  • Managed cash drawers and bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed store policies to streamline operations and increase productivity.

Education

Diploma - Computer IT

Kwantlen Polytechnic University
Surrey, BC
05.2020

Skills

  • Excellent customer service skills

  • Inventory management

  • Excellent Communication and Quick learner

  • Planning and coordination

  • Proficient in MS Office

  • Team management and excel in teamwork

  • Provide Administrative support

  • Data analysis and calculations

  • Service desk support

Additional Information

Overall, I aim to continue growing and expanding my skills in the customer service industry, while also seeking opportunities for professional development and advancement.

Languages

English

Timeline

Supervisor

Nando's
07.2020 - Current

Cast Member

Silvercity Cineplex
07.2019 - 07.2020

Cashier

Burger King
01.2018 - 04.2019

Diploma - Computer IT

Kwantlen Polytechnic University
Manpreet Kaur