Haileigh Fowler
Port Colbourne,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
10.2023 - Current
- Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enforcing company policies and regulations with employees.
- Reducing employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Reducing food waste by implementing proper inventory tracking and storage practices.
- Baking foods, preparing drinks/food items, and completing daily deep cleaning.
Server
ClubLink Rocky Crest Resort
05.2022 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pharmacy Technician Assistant
Boggio & Mackinnon Pharmacy
09.2021 - 05.2022
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Education
High School Diploma -
Port Colbourne High School
Port Colborne06.2018
Skills
- Staff Management
- Customer Focused
- Complex Problem-Solving
- Goal-Oriented
- Delegation Skills
- Emotional Intelligence
- Excellent Customer Service Skills
Certification
- Serve It Right Certification
- Smart Serve Certification
- Food Handlers Certificatipm
Volunteer Work
Port Colborne Lions club
- Helped with can and food drive; delivered and helped in town social events such as Canal days and the Christmas parade.
Catering Events
- Helped with several events. Harvest Festival, Soup Fest, Roselawn Center, bridal + baby showers, Howell's family pumpkin patch and Meals on Wheels.
Timeline
Supervisor
Tim Hortons
10.2023 - Current
Server
ClubLink Rocky Crest Resort
05.2022 - 09.2023
Pharmacy Technician Assistant
Boggio & Mackinnon Pharmacy
09.2021 - 05.2022
High School Diploma -
Port Colbourne High School
- Serve It Right Certification
- Smart Serve Certification
- Food Handlers Certificatipm
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