Mohammad Joulak
Al-Marj,West Beqaa
Summary
Enthusiastic, self-motivated, reliable, responsible for hiring, training and oversight of restaurant staff, along with, private parties, a la carte dining and other events, assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance, with 5 years' experience.
Overview
5
5
years of professional experience
Work History
Supervisor
Amaleen Restaurant
01.2020 - Current
- Supervised and trained restaurant staff to ensure proper food safety, quality standards, and customer service
- Complete all closing and/or opening procedures to company standards
- Performs a wide variety of restaurant duties to include all types of food prep work, cooking, serving, cleanup, cashiering
- Ultimately responsible for the dining room's appearance, consistency of set up, food and beverage service and quality of the experience
- Ensuring proper compliance with cash control procedures and performing related accounting and administrative reports as required
- Handling guests complaints by finding a suitable solution
- Administer all problems of employees and invite everyone for table discussion
- Investigate all issues on floor and assist to resolve all mistakes for management team and working staff.
Host, Receptionist
Amaleen Restaurant
08.2019 - 12.2019
- Greeting and seating more than 100 guests per day
- Reservation Management, via answering phone calls
- Dining room monitoring and management.
Education
School of Business -
Lebanese International University
08.2024
Technical Baccalaureate Certificate -
Omar Al-Mukhtar Educational Center
01.2020
Skills
- Arabic (Fluent)
- English (Fluent)
- Microsoft office tools (Microsoft Teams, Microsoft Word, Excel, PowerPoint & Outlook)
- Internet use
- Google drive
- POS Software for Sales
- Excellent customer service skills
- Organizational skills, Time Management
- Ability to work in a team and support colleagues
- Flexibility to acceptance challenges - working under pressure and attention for details
- Good leadership to push colleagues to give their utmost best at work
- Good communication skills based on more than 3 years' experience
- Ability to assess food quality and presentation and ensure quality control
- Excellent leadership, problem-solving, and multi-tasking skills with even temperament and a positive attitude
- Creative Spark and Ability to Serve Dishes Outside of the Box
Languages
English
Full Professional
Personaltrainings
- Certificate of participation in chef's palace as a volunteer
- Participated in LEBANESE CHEFS' PALACE COMPETITION at AUL with chef Richard Khoury with certification
- Hot Chef at Chamsine, Anjar
- 4 months training in Park hotel with Experience Certificate
- 4 months training in Masabki Hotel with Experience Certificate
References
Available upon request
Timeline
Supervisor
Amaleen Restaurant
01.2020 - Current
Host, Receptionist
Amaleen Restaurant
08.2019 - 12.2019
School of Business -
Lebanese International University
Technical Baccalaureate Certificate -
Omar Al-Mukhtar Educational Center
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