Mannat Saini
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Real Estate Law Clerk
UK Law Office
05.2023 - Current
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Updated firm's database with new information for client records and financial documents.
- Interviewed clients to obtain information relevant to cases.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Customer Service Representative
City Of Brampton
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered constant flow of customer calls with minimal wait times.
- Citywide Registration of Activities
Assistant Store Manager
Domino's Pizza
07.2022 - 02.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Representative
Premium Sweets
10.2021 - 06.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Assistant
TJX Canada
03.2022 - 05.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
Law Clerk
Humber Institute of Technology And Advanced Learning
Toronto, ON08.2023
High School Diploma -
Police DAV Public School
Jalandhar 07.2020
Skills
- Legal Documentation
- Staff Training & Cost Control
- Technical Support
- Computer Proficiency & Microsoft Office
- POS Systems and Ordering Platforms
- Records Maintenance
- Verbal and Written Communication
- Product Merchandising and Distribution
- Upselling Techniques
- Advertising Techniques
- Wireless Telecommunications
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working
Urdu
Limited Working
Timeline
Real Estate Law Clerk
UK Law Office
05.2023 - Current
Customer Service Representative
City Of Brampton
09.2022 - Current
Assistant Store Manager
Domino's Pizza
07.2022 - 02.2023
Warehouse Assistant
TJX Canada
03.2022 - 05.2022
Sales Representative
Premium Sweets
10.2021 - 06.2022
Law Clerk
Humber Institute of Technology And Advanced Learning
High School Diploma -
Police DAV Public School
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