Jessenia Andreacchi
Bolton,ON
Summary
Detail-oriented team player with strong organizational and customer service skills. Ability to handle multiple projects simultaneously under a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Real Estate Law Clerk
Vito Liotino Professional Corporation
06.2021 - Current
- Perform variety of legal and administrative duties in Residential, Commercial and Mortgage Real Estate law
- Draft requisition letters and closing documents
- Draft all routine correspondence and prepares drafts of registration instruments
- Prepare closing documents to complete real estate closings, including statements of adjustments and funds summaries
- Search titles
- Assess and resolve title issues, including analyzing and summarizing registered encumbrances
- Handle complex and/or sensitive situations and multiple simultaneous responsibilities relating to real estate transactions
- Correspond with major financial institutions (RBC, BMO, TD, HSBC, etc.) regarding mortgage transactions.
- Work with private lenders to facilitate refinances or additional mortgages.
- Maintained calendars for a 4 person team by updating and entering meeting dates and times
Customer Service Representative
Longo Brothers
12.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered on average over 80 customer telephone calls per shift to promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
Junior Project Coordinator
Toromont Cat
09.2017 - 09.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Kept corporate and client information confidential, adhering to data safety measures.
- Arranged travel and accommodation for team members and project partners.
Education
Bachelor - Paralegal Studies
Humber Institute of Technology And Advanced Learning
Toronto, ON06.2020
Skills
- Legal Documentation
- Project Management
- Weekly Payroll
- Preparing Exhibits
- File Review
- Expense Reports
- Customer Contact
- Customer Relations
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Problem-Solving Ability
- Team Development
- Legal Research
- Document preparation
Languages
English
Full Professional
Timeline
Real Estate Law Clerk
Vito Liotino Professional Corporation
06.2021 - Current
Customer Service Representative
Longo Brothers
12.2018 - 07.2020
Junior Project Coordinator
Toromont Cat
09.2017 - 09.2018
Bachelor - Paralegal Studies
Humber Institute of Technology And Advanced Learning
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