Manjot Deol
Summary
Strong communication and interpersonal abilities, enabling both independent and collaborative skills. Versatile in the wake of urgent or unfortunate circumstances. Detail oriented individual with high organizational and critical thinking skills to handle tasks as most efficiently and effectively as possible, while offering viable solutions. Honesty and ethics are part of core values. In addition, possesses strong leadership skills and strive to implement best practices in all work. Years of experience with handling diverse situations and clients with care. Proficient with Microsoft applications and fluent in Punjabi. Current RBC staff member.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Banking Advisor (BBSSG)
RBC Royal Bank
12.2023 - Current
- Quickly learned new processes and adapted to different role in short time.
- Established and sustained relationships with customers to maintain and grow business.
- Analyzed processes to identify cost savings and operational efficiencies on client-by-client basis.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Handling high volume of inquiries with average minimum of 30 calls per day addressing an array of client concerns & needs.
Banking Advisor (SSG)
RBC Royal Bank
12.2022 - 12.2023
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Coordinated with different departments to seamlessly provide clients with solutions to their needs.
- Listening to our client's needs and establishing a warm friendly environment to address them.
Security Professional
Toronto Immigration Holding Centre
08.2019 - 09.2022
- Facility required security clearance & background-check, working alongside federal CBSA officers.
- Produced detailed written reports & kept record of events & incidents.
- Assisted clients through various immigration processes such as communicating with CBSA, courts, lawyers, doctors etc.
- Facilitated the movement of high-risk individuals within the holding centre and other federal sites.
- Completed duties to the fullest in the wake high-stress situations.
- Regularly punctual with quick critical thinking skills & reaction times.
Security Officer
SecurTrust Protection
02.2017 - 03.2018
- Responsible for protecting major sports teams' players, management, attendees (Toronto Raptors & Mississauga MetroStars).
- Politely interacted with attendees & high-profile guests such as Drake & ASAP Rocky at venues, helping enforce a safe environment & promoting brand image.
- Consistently ensured prevention of illegal or prohibited activity within venues amidst chaotic environments.
- Calmly dealt with any situations or altercations involving security matters without consequence.
Customer Service Specialist
Walmart Supercenter
09.2015 - 01.2017
- Initiative to coordinate and plan ahead in order to maintain aisles and displays with weekly promotions or sales.
- Continually kept a healthy relationship with customers and colleagues by tending to customers' needs and communicating with colleagues.
- Customers regularly pleased & problems averted with rather ease.
- Strong leadership skills when instructing new recruits on how to perform tasks, best practices & safety precautions.
General Laborer
National Banquet Halls
10.2012 - 01.2015
- Performed tasks associated with event organization, setup & cleaning (weddings, birthdays, anniversaries, business meetings etc).
- Collaboration & teamwork was vital in order to complete objectives in chaotic environments.
- Taking leadership and displaying patience when working with inexperienced staff members.
Assistant Coach
OKD Soccer Club
03.2015 - 09.2016
General
Peel District School Board
01.2013 - 06.2013
Education
Bachelor's Degree - B.A, Business and Society
York University
Certification
- Nominated for RBC performance award two consecutive years, 2023 & 2024.
- Winner of the 2023 RBC Performance Leadership Model Award.
- Selected to be employee role model (ERM) as a support role for colleagues in both personal and business banking roles.
- Selected to be part of team EMERALD tasked with directly handling HSBC merger and client inquiries.
Timeline
Business Banking Advisor (BBSSG)
RBC Royal Bank
12.2023 - Current
Banking Advisor (SSG)
RBC Royal Bank
12.2022 - 12.2023
Security Professional
Toronto Immigration Holding Centre
08.2019 - 09.2022
Security Officer
SecurTrust Protection
02.2017 - 03.2018
Customer Service Specialist
Walmart Supercenter
09.2015 - 01.2017
Assistant Coach
OKD Soccer Club
03.2015 - 09.2016
General
Peel District School Board
01.2013 - 06.2013
General Laborer
National Banquet Halls
10.2012 - 01.2015
Bachelor's Degree - B.A, Business and Society
York University
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