SANDEEP KAUR
Winnipeg,MB
Summary
Dynamic Business Banking Advisor with a proven track record at Royal Bank of Canada, excelling in client relationship management and product sales. Adept at active listening and delivering innovative solutions, I enhance customer satisfaction and retention through effective problem-solving and a deep understanding of banking principles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Banking Advisor
Royal Bank of Canada Advice Centre
Winnipeg, Canada
05.2022 - Current
- Actively listen to clients' needs on phone and proactively address potential banking problems.
- Offer flexible and innovative solutions, advice, and expertise to help clients meet their business and personal financial goals.
- Sell various banking products and services, including business financing solutions and cash management service.
Personal Banking Advisor
Royal Bank of Canada Advice Centre
Winnipeg, Canada
06.2021 - 05.2022
- Responding to inquiries and concerns to alleviate delicate situations regarding the clients checking and savings accounts with professionalism and sensitivity.
- Provide complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
- Embrace diversity, social orientation, team orientation, concern for others/social perceptiveness, self-control, manage change, multitasking.
Customer Service Representative
24-7 Intouch
Winnipeg, Canada
02.2020 - 05.2021
- Resolved customer complaints efficiently to ensure satisfaction.
- Assisted customers with inquiries through phone and chat support.
- Documented customer interactions using CRM software for record-keeping.
- Provided product information and guidance to enhance customer experience.
- Escalated complex issues to management for further resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Retail Sales Associate
Stitches YM Inc
Winnipeg, Canada
01.2020 - 04.2020
- Assisted customers with product selections and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked shelves as needed.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Food Service Supervisor
Freshly Squeezed
Winnipeg, Manitoba
11.2017 - 08.2019
- Supervised daily food service operations to ensure a smooth workflow and high-quality customer experience.
- Trained and mentored staff on food preparation techniques, customer service, and safety protocols.
- Coordinated with suppliers to ensure timely deliveries and maintained optimal stock levels.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Maintained a clean and organized kitchen environment, following sanitation best practices.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
Education
Postgraduate Diploma - International Business
Manitoba Institute of Trades And Technology
Winnipeg, MB07.2018
Bachelor of Technology - Electronics And Communication Engineering
Baba Banda Singh Bahadur Engineering College
Punjab11.2015
High school diploma - Science, Maths, English
U.S.P.C Jain Public School
Ludhiana, Punjab07.2011
Skills
- Customer service
- Customer retention
- Client relationship management
- Product sales
- Active listening
- Banking principles
- Product and service sales
- Call center
- Live chat and email
- Microsoft Word
- Microsoft Excel
Hobbies and Interests
- Literature
- Art
- Yoga
- Travel
- Meditation
Languages
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
English
Native/ Bilingual
Certification
IFIC
References
References available upon request.
Timeline
Business Banking Advisor
Royal Bank of Canada Advice Centre
05.2022 - Current
Personal Banking Advisor
Royal Bank of Canada Advice Centre
06.2021 - 05.2022
Customer Service Representative
24-7 Intouch
02.2020 - 05.2021
Retail Sales Associate
Stitches YM Inc
01.2020 - 04.2020
Food Service Supervisor
Freshly Squeezed
11.2017 - 08.2019
Postgraduate Diploma - International Business
Manitoba Institute of Trades And Technology
Bachelor of Technology - Electronics And Communication Engineering
Baba Banda Singh Bahadur Engineering College
High school diploma - Science, Maths, English
U.S.P.C Jain Public School