Aman Deep
Toronto
Summary
Experienced business and banking advisor committed to providing outstanding client experiences. Proficient in relationship building, effective communication, time management, problem-solving, product development, and digital media planning. Demonstrated classroom management, public speaking, and leadership skills during three years of lecturing at universities. Published papers in prestigious academic journals and presented at an international academic conference.
Overview
16
16
years of professional experience
Work History
Business Banking Advisor
RBC
09.2022 - Current
- Provide professional financial advice to new and existing business clients
- Recommend products, services, and/or share information with clients to meet their unique immediate and future financial needs
- Support business & personal product and service recommendations with details that are easily understood and convert value towards the clients’ stated needs
- Manage risk and compliance routines when carrying out transactions
- Achieve higher levels of proficiency by providing effective advice to clients regarding deposit, cash management and payment processing needs
- Demonstrates commitment to First Call Resolution by taking ownership & accountability of client problems at first point of contact
- Proactively and diligently enable clients to digitally self-serve
Banking Advisor
RBC
01.2022 - 09.2022
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as referral opportunities
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience
- Respond to client-initiated contact, assisting them with a full range of financial transactions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
Business development manager
Padmapati international, India
09.2020 - 10.2021
- Responsible for demonstrating new account development within assigned territory and/or strategic market sectors
- Manage the entire sales cycle to include: Research/lead generation, initial contact and qualification, relationship development, proposal development, negotiating and closing new opportunities
- Account management of customers on an ongoing basis with full responsibility for account management, retention and growth of designated customers
- Develop and maintain account overview of current and potential customers
Front office agent/Night Auditor
Holiday Inn, Oakville
09.2019 - 10.2019
- Check-in/out of guests, assisting guests with recommendations, requests, and local activities, processing of payments
- Verify revenue from all sources is accurately balanced and follow up on any discrepancies
- Post room charges and taxes to guest accounts
- Perform end of day procedures
- Produce daily reports for department
- Resolve guest issues and ensure complete guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of work areas
- Answer hotel telephone and respond promptly to all guest inquiries
- Document all guest requests, complaints, and/or issues
- Take, record, and relay messages accurately, completely, and legibly
Assistant professor
Vidya Jyoti Eduversity, India
01.2019 - 06.2019
- Taught tourism management, Airline management, Principles of management and Total Quality management to the graduate students
- Developed curriculum and prepared teaching materials and outlines for courses
- Setting assignments, projects, tests and exams, preparing and carrying out continuous assessment, marking student’s work and writing reports
- Actively contributed to supporting the development of marketing, recruitment, admissions, retention and progression plans and processes put in place to increase levels of achievement and student satisfaction in the areas of teaching and learning
President
HK primary school, India
04.2016 - 12.2018
- Responsible for empowering all students to embrace learning and build their emotional, social and physical well-being, thus enabling each student to flourish as a responsible and engaging citizen within the global community
- Upheld the academic and ethical standards of the school
- Fostered professionalism, collegiality, and ethical conduct in the faculty
- Provided for the professional development of the faculty
- Supervised the selection of curricula, class schedules, assessments and all aspects of the school’s academic program
Business Development Manager
Citywalkz and Napier Prison Tours,Napier, New Zealand
08.2015 - 03.2016
- Developing and managing new products and events
- Digital Media Coordinator
- Pricing strategies
- Designed promotional strategies
- Developed sales pitch
- Created company vision and mission statements
- B2B Collaborations
- Conducted marketing research
- Front office Assistance
Lecturer
Chitkara University, India
10.2010 - 06.2013
- Delivered teaching excellence to students undertaking programmes of study within the Chitkara College of Hospitality with expertise in the areas of Hotel Management like Strategic management, Research methodology, Tourism marketing and Components of tourism etc
- Ensured all academic quality processes are adhered to and monitored
- Developed curriculum and prepare teaching materials and outlines for courses
- Provided proactive effective academic and pastoral support to all students, and closely monitor their progress
- Setting assignments, projects, tests and exams, preparing and carrying out continuous assessment, marking student’s work and writing reports
Lecturer
Maharishi Markandeshwar University
10.2008 - 01.2009
- Prepared and delivered lectures to undergraduate and graduate students on topics such as marketing, tourism, leisure,business administration and management.
- Evaluated and graded students' class work, assignments, and papers.
- Compiled, administered, and grade examinations, or assign this work to others.
- Prepared course materials such as syllabi, homework assignments, and handouts.
- Maintained student attendance records, grades, and other required records.
- Advised students on academic and vocational curricula, and on career issues.
- Participated in student recruitment, registration, and placement activities.
Education
MBA - Business Administration And Management
AUT UNIVERSITY
Auckland, NZ07-2015
Master of Arts - Tourism Management
Swiss Hotel Management School
Leysin, Switzerland10-2008
Bachelors - Hotel Management
Kurukshetra University
India08-2006
Skills
- Customer care
- Problem-solving
- Critical thinking
- Interpersonal skills
- Business relationship management
- Team coaching
- Banking operations
- Customer relationship management
- Teamwork
Accomplishments
- Travel advisories-destabilising diplomacy in disguise: Journal of Policy Research in Tourism, Leisure and Events, September 2016
- Goa, the Unchanging Destination: International Journal of Hospitality & Tourism Systems, March 2023
Conference paper
- Travel advisories - coercive economic diplomacy in disguise: ATLAS international conference held in Portugal (October
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Business Banking Advisor
RBC
09.2022 - Current
Banking Advisor
RBC
01.2022 - 09.2022
Business development manager
Padmapati international, India
09.2020 - 10.2021
Front office agent/Night Auditor
Holiday Inn, Oakville
09.2019 - 10.2019
Assistant professor
Vidya Jyoti Eduversity, India
01.2019 - 06.2019
President
HK primary school, India
04.2016 - 12.2018
Business Development Manager
Citywalkz and Napier Prison Tours,Napier, New Zealand
08.2015 - 03.2016
Lecturer
Chitkara University, India
10.2010 - 06.2013
Lecturer
Maharishi Markandeshwar University
10.2008 - 01.2009
MBA - Business Administration And Management
AUT UNIVERSITY
Master of Arts - Tourism Management
Swiss Hotel Management School
Bachelors - Hotel Management
Kurukshetra University
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