Manisha Manisha
North Bay,ON
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member Trainer, Guest Experience Leader
McDonald's
North Bay, ON
07.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Interviewer, Decision Making, Microsoft Office
The HR Company
India
05.2019 - 12.2021
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Increased candidate engagement by conducting thorough and personable interviews.
- Identified top talent through skillful interviewing techniques, improving overall quality of hires.
Education
PM - Project Management
Canadore College
North Bay01.2024
HRM - Human Resources Management
Canadore College
North Bay05.2023
Bachelor of Arts - Business Economics, Literature
Punjabi University Patiala
India05.2019
Skills
- Health and safety regulations
- Brand awareness
- Staff retention strategies
- Motivational techniques
- Cash handling
- Team leadership and supervision
- Food safety understanding
- Customer service
- Time management
- Verbal and written communication
- Decision-making
Languages
English
Full Professional
Certification
Accountant and tally certificate from India with 3.0 GPA
Timeline
Crew Member Trainer, Guest Experience Leader
McDonald's
07.2023 - Current
Interviewer, Decision Making, Microsoft Office
The HR Company
05.2019 - 12.2021
PM - Project Management
Canadore College
HRM - Human Resources Management
Canadore College
Bachelor of Arts - Business Economics, Literature
Punjabi University Patiala