Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
AdministrativeAssistant
ELLEN JO P. CIRIACO

ELLEN JO P. CIRIACO

Leduc,Canada

Summary

Personable Guest Experience Leader known for productive efficiency and task completion. Possess specialized skills in customer service management, conflict resolution, and team leadership. Excel in communication, empathy, and problem-solving to enhance guest satisfaction and foster positive environments.

Overview

9
9
years of professional experience

Work History

Guest Experience Leader/ Crew Trainer

MCDONALDS RESTAURANT
Leduc, Canada
04.2024 - Current
  • Company Overview: Sangha Operating Group Inc.
  • Interact with the guest to inquire about the food and restaurant experience, ensuring that they have everything they need.
  • Handling guest concerns and knowing when it is appropriate to bring an issue to management.
  • Encoding of daily tracking food product sales
  • Coaching the crews about hospitality in the restaurant
  • Use a deep fryer, grill, oven, dispensers and other equipment to prepare fast food items such as burgers, wraps, fries, salads, ice cream dishes, milkshakes and other beverages.
  • Portion, assemble and wrap food or place it directly on plates for service to patrons, and package take-out.
  • Take customers' orders.
  • 587-988-6442

Guest Experience Leader / Operation Secretary

MCDONALDS RESTAURANT
Shaab, Kuwait
12.2021 - 04.2024
  • Engaged with guests to assess food and restaurant experience satisfaction.
  • Addressed guest concerns, escalating issues to management when necessary.
  • Encoded daily sales data for food products to maintain accurate records.
  • Coached staff on hospitality best practices to enhance guest interactions.

Sales Associate

BAROUE FROSTLAND
The Avenues Mall, Kuwait
10.2019 - 10.2020
  • Company Overview: MS Retail K.S.C
  • Assisting the customer needs
  • Inventory of Kid’s clothes
  • Handling money and cashiering
  • +65 2259 6460

Cashier

SAVEMORE SUPERMARKET
Laon-Laan, Quezon City, Philippines
07.2018 - 11.2018
  • Company Overview: Sanford Marketing Corporation
  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
  • Receiving payments and issuing receipts, gift wrapping goods and keeping track of all cash and credit transactions.
  • (2) 7313637

Service Crew

MCDONALDS FAST FOOD
P. Campa, Manila, Philippines
10.2016 - 05.2018
  • Company Overview: Golden Arches Development Corporation
  • Prepare food safety, process customer payments, and provide customer service.
  • (2) 8863 5490 / writeus@ph.mcd.com

Education

Bachelor of Science - Industrial Technology

Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST)
Nagtahan, Sampaloc, Manila
01.2017

Secondary -

San Jose Adventist Academy
San Jose, Occidental Mindoro
01.2013

Elementary -

San Jose Adventist Elementary School
San Jose, Occidental Mindoro
01.2009

Skills

  • Customer service
  • Food safety
  • Employee training
  • Equipment operation
  • Sales tracking
  • Conflict resolution
  • Team leadership
  • Hospitality coaching
  • Effective communication

Languages

English
Professional
Arabic
Limited

References

References available upon request.

Timeline

Guest Experience Leader/ Crew Trainer

MCDONALDS RESTAURANT
04.2024 - Current

Guest Experience Leader / Operation Secretary

MCDONALDS RESTAURANT
12.2021 - 04.2024

Sales Associate

BAROUE FROSTLAND
10.2019 - 10.2020

Cashier

SAVEMORE SUPERMARKET
07.2018 - 11.2018

Service Crew

MCDONALDS FAST FOOD
10.2016 - 05.2018

Bachelor of Science - Industrial Technology

Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST)

Secondary -

San Jose Adventist Academy

Elementary -

San Jose Adventist Elementary School

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