Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Certification
Volunteer
Timeline
AssistantManager
Maninder  SINGH

Maninder SINGH

Ottawa

Summary

Resourceful service delivery manager trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

3
3
years of professional experience
10
10
Certification

Work History

Service Delivery Manager

Synergy Protection Group Inc
Ottawa
06.2023 - Current
  • Managed service delivery expectations.
  • Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
  • Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
  • Ensuring that services are delivered to clients on time and to a high standard
  • Managing teams to deliver services effectively
  • Identifying areas for improvement and implementing changes to improve service delivery
  • Developing and maintaining relationships with clients
  • Monitoring service performance and reporting on progress to senior management.
  • Developing and managing budgets for service delivery
  • Ensuring compliance with relevant regulations and standards

Regional Supervisor

Synergy Protection Group Inc
Ottawa
01.2023 - 06.2023
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Trained new security officers on safety protocols and company standards.
  • Recorded required data for incident reports and files.
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Visited approximately 6+ locations weekly to ensure each location as fully functional and operating effectively.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Hired, trained and managed staff of 25-30 associates.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.

Site Guard 55 Byward Market

Toersa Security Inc
Ottawa
01.2022 - 09.2022
  • Patrolled 55 Byward market area grounds to maintain safety and detect unauthorized people or vehicles.
  • Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Maintained proper paperwork to provide accurate incident records.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Constant washroom check for possible overdose and Provide proper assistance if needed ( Calling 911 and provide Initial care Narcan )
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Site Guard

Queensway Carleton Hospital
Ottawa
10.2021 - 04.2022
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Communicated with team members and building management via radio, telephones, computers.
  • Dealing mental health issue patients (Under Form 1), Drug addict overdose agitate personals de- escalation
  • Respond to all emergency situations/accidents and prepare proper report necessary

Operations Supervisor

Logixx Security
Ottawa, Canada
03.2021 - 10.2021
  • Protected workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence.
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
  • Built strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
  • Trained and mentored over 20 staff members
  • Managed operations of over 800 hours weekly (scheduling, coordination, client meetings, staff training, customer support)
  • Acted as interim Assistant Operations Manager for entire Ottawa Region while overseeing full-cycle recruitment Nationally
  • Hired over 100 employees aiding in overall company success and meeting staffing needs resulting in quarterly growth and company revenue exceeding $2 million.

HR Recruiter

Logixx Security
Toronto
03.2021 - 10.2021
  • Candidate screening Recruitment strategy development Recruitment and hiring Scheduling Microsoft Word Quality assurance Performance improvement Time management, Evaluated applicants, reviewing resumes and conducting interviews with consistent set of assessment criteria.
  • Improved organizational approaches by recommending policies and practices aimed at improving attractiveness to job applicants.
  • Verified candidates by conducting background checks and connecting with references.
  • Rained and mentored over 20 staff members
  • Managed operations of over 800 hours weekly (scheduling, coordination, client meetings, staff training, customer support)
  • Acted as interim Assistant Operations Manager for entire Ottawa Region while overseeing full-cycle recruitment Nationally.

Security Supervisor

Logixx Security
Ottawa
09.2020 - 02.2021
  • Developed improved training methods with focus on public safety and officer awareness.
  • Recorded incident reports with detailed accounts of occurrences.
  • Led team of 5 guards in monitoring high volume of mall traffic during peak hours and days.
  • Implemented security measures, which resulted in 80% decrease in incidents.
  • Trained 10 new security officers in 1 month period.
  • Kept team compliant with security protocols and appearance standards.

Security Officer

Logixx Security
Ottawa
09.2020 - 09.2020
  • Oversaw daily monitoring and patrolled 8-10 buildings, grounds, and work sites.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reviewed both security camera (4-5) footage and live feeds to spot trespassers and criminal activity.

Education

Construction Engineering Technician - Construction Engineering

Algonquin College
Ottawa, ON
05-2020

Advance Diploma in Civil Engineering. -

Lovely Professional University
Phagwara, Punjab, India

Skills

  • Conflict resolution
  • Attention to Details
  • Interpersonal Skills
  • Basic Legal Knowledge
  • Initiative
  • Friendly, positive attitude
  • Employee motivation
  • Service Oriented
  • Verbal and Written Communication
  • Good work ethic
  • Critical Thinking

Accomplishments

  • Offered support and companionship to homebound and hospitalized individuals.
  • Coordinated volunteer schedules to ensure full coverage.
  • Manage and Supervised team of 50 staff members.
  • Promoted from security guard to Operations supervisor, in less than 12-months
  • Volunteer with Ottawa boys and Girls club also know as BGC ottawa, Footwear4Kids.

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional

Certification

  • Ontario Security License
  • Use Of Force
  • First Aid & CPR Level ‘C’
  • Non-Violent Crisis Intervention
  • Private Property Enforcement Agency/Deputation Training
  • Gentle Persuasive Approaches (GPA)
  • Mental Health First Aid
  • PREP
  • Diversity & Inclusion
  • CFSC/CRFSC
  • Ingenious Awareness
  • Active Shooter Situations

Volunteer

  • Footwear4Kids

Contributed to the mission of Footwear4Kids, a non-profit organization dedicated to providing children in need with proper footwear. Assisted in organizing and distributing shoes to underprivileged youth, ensuring they have access to comfortable and well-fitted footwear. Collaborated with a compassionate team to make a positive impact on the lives of disadvantaged children. Demonstrated commitment to community service and the well-being of vulnerable youth.

  • Active Youth Ottawa

Volunteering with Active Youth Ottawa offers a unique opportunity to make a meaningful impact on the lives of young individuals in the Ottawa community. As a volunteer, you'll engage in activities promoting active living, mentorship, and positive development. Collaborating with a passionate team, you'll contribute to workshops, sports programs, and mentorship initiatives, fostering a sense of community and personal growth. This experience showcases dedication to youth development and provides valuable skills for your own advancement.

  • Ottawa Sikh Society

Volunteered at the Ottawa Sikh Society, actively supporting their community initiatives. Assisted in organizing events, managing logistics, and fostering a welcoming environment for attendees. Contributed to promoting cultural awareness, diversity, and unity within the Sikh community and beyond. Demonstrated dedication to community service and fostering inclusivity.

  • BGC Ottawa

Volunteered with BGC Ottawa at a thrilling bike racing event held in May last year. Assisted in event planning, logistics coordination, and ensuring a safe and enjoyable experience for participants. Collaborated with a dedicated team to manage race registration, course marshaling, and spectator engagement. Contributed to the success of the event, promoting fitness, community engagement, and youth empowerment. Demonstrated organizational skills, teamwork, and commitment to supporting active lifestyles.

Timeline

Service Delivery Manager

Synergy Protection Group Inc
06.2023 - Current

Regional Supervisor

Synergy Protection Group Inc
01.2023 - 06.2023

Site Guard 55 Byward Market

Toersa Security Inc
01.2022 - 09.2022

Site Guard

Queensway Carleton Hospital
10.2021 - 04.2022

Operations Supervisor

Logixx Security
03.2021 - 10.2021

HR Recruiter

Logixx Security
03.2021 - 10.2021

Security Supervisor

Logixx Security
09.2020 - 02.2021

Security Officer

Logixx Security
09.2020 - 09.2020

Construction Engineering Technician - Construction Engineering

Algonquin College

Advance Diploma in Civil Engineering. -

Lovely Professional University
  • Ontario Security License
  • Use Of Force
  • First Aid & CPR Level ‘C’
  • Non-Violent Crisis Intervention
  • Private Property Enforcement Agency/Deputation Training
  • Gentle Persuasive Approaches (GPA)
  • Mental Health First Aid
  • PREP
  • Diversity & Inclusion
  • CFSC/CRFSC
  • Ingenious Awareness
  • Active Shooter Situations
Maninder SINGH