EMRAN MIAH
Toronto
Summary
Hospitality professional with 9 years of experience in guest service and management. Committed to creating a welcoming atmosphere and optimizing operational efficiency. Skilled in effective communication and problem-solving to address guest needs promptly, resulting in high levels of satisfaction. Proven ability to maintain a professional demeanor and uphold standards of excellence in guest service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FRONT DESK CONCIERGE
Synergy Protection Group Inc.
45 Carlton Street, Toronto, ON
04.2018 - Current
- Greeted visitors and Guests upon arrival, offered assistance, and answered questions to build rapport.
- Monitored CC Camera and controlled access system
- Assisted with parcel delivery, reservations, cancellations, and special guest requests professionally.
- Scheduled and coordinated appointments, meetings, and events for staff and clients.
- Maintained high confidentiality, approximately 35 incoming calls, emails and directed inquiries to the appropriate personnel
- Collaborated with cleaners, housekeeping, maintenance, and other departments to ensure smooth operations.
- Handled "Fire Alarm" with professionalism, resolving issues promptly to retain resident loyalty.
- Patrolled the property to ensure safety and security.
- Ensured writing report of any incidents to notify the management team.
FRONT DESK SECURITY AGENT (part-time)
The Forest Hill Group
100 Yorkville Ave, Toronto, ON
09.2016 - Current
- Greeted visitors, residents and customers upon arrival, offered assistance, and answered questions
- Monitored video surveillance for any unusual activity in locations around the office.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Demonstrated excellent communication skills when working alongside property managers, maintenance staff, and other team members involved in daily operations.
- Maintained a neat and organized desk area, ensuring proper package intake and logging.
- Inspected alarms and responded quickly to any incidents or emergencies that occurred on-site or nearby locations.
- Prevented criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes.
- Patrolled every part of the property to ensure safety.
- Reported all incidents to the management office.
Education
ONTARIO COLLEGE ADVANCED DIPLOMA - Hospitality Management
Seneca College of Applied Arts And Technology
Newnham Campus, North York, ON01-2018
Skills
- Effective communication skills
- Excellent Customer Service
- Extremely organized and details oriented
- Strong problem-solving abilities
- Booking and reservation management
- Efficient at managing email and phone call
- Teamwork and collaboration
- Front desk management
- Maintain high confidentiality
- Professional report writing
- Proficient in various computer systems such as Windows, Opera, Mac, Microsoft Office, Outlook, Excel, Email, Front Office, Building links, Guest Suites, PMS etc
- Emergency response skilled for "Fire Alarm and CPR"
Certification
- Smart Serve Ontario
- Hotel and Restaurant Services Management
- Travel and Tourism Management
- Cvent Certificate
- AODA
- WHMIS
- Food Handler
- Digital Marketing
- Sales Training LinkedIn
- Work of Excellence
- Work with Difficult People Training LinkedIn Certificate
- Verbal Judo Training Certificate
- WHOIS
- Time Management Fundamental Training
- Security Guard and Private Investigator license
- Driving G license
- Emergency Standard First Aid with CPR A"B" and "C"
- Martial Art Training" Black Belt"
Timeline
FRONT DESK CONCIERGE
Synergy Protection Group Inc.
04.2018 - Current
FRONT DESK SECURITY AGENT (part-time)
The Forest Hill Group
09.2016 - Current
ONTARIO COLLEGE ADVANCED DIPLOMA - Hospitality Management
Seneca College of Applied Arts And Technology