Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EMRAN MIAH

Toronto

Summary

Hospitality professional with 9 years of experience in guest service and management. Committed to creating a welcoming atmosphere and optimizing operational efficiency. Skilled in effective communication and problem-solving to address guest needs promptly, resulting in high levels of satisfaction. Proven ability to maintain a professional demeanor and uphold standards of excellence in guest service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

FRONT DESK CONCIERGE

Synergy Protection Group Inc.
04.2018 - Current
  • Greeted visitors and Guests upon arrival, offered assistance, and answered questions to build rapport.
  • Monitored CC Camera and controlled access system
  • Assisted with parcel delivery, reservations, cancellations, and special guest requests professionally.
  • Scheduled and coordinated appointments, meetings, and events for staff and clients.
  • Maintained high confidentiality, approximately 35 incoming calls, emails and directed inquiries to the appropriate personnel
  • Collaborated with cleaners, housekeeping, maintenance, and other departments to ensure smooth operations.
  • Handled "Fire Alarm" with professionalism, resolving issues promptly to retain resident loyalty.
  • Patrolled the property to ensure safety and security.
  • Ensured writing report of any incidents to notify the management team.

FRONT DESK SECURITY AGENT (part-time)

The Forest Hill Group
09.2016 - Current
  • Greeted visitors, residents and customers upon arrival, offered assistance, and answered questions
  • Monitored video surveillance for any unusual activity in locations around the office.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Demonstrated excellent communication skills when working alongside property managers, maintenance staff, and other team members involved in daily operations.
  • Maintained a neat and organized desk area, ensuring proper package intake and logging.
  • Inspected alarms and responded quickly to any incidents or emergencies that occurred on-site or nearby locations.
  • Prevented criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes.
  • Patrolled every part of the property to ensure safety.
  • Reported all incidents to the management office.

Education

ONTARIO COLLEGE ADVANCED DIPLOMA - Hospitality Management

Seneca College of Applied Arts And Technology
Newnham Campus, North York, ON
01-2018

Skills

  • Effective communication skills
  • Excellent Customer Service
  • Extremely organized and details oriented
  • Strong problem-solving abilities
  • Booking and reservation management
  • Efficient at managing email and phone call
  • Teamwork and collaboration
  • Front desk management
  • Maintain high confidentiality
  • Professional report writing
  • Proficient in various computer systems such as Windows, Opera, Mac, Microsoft Office, Outlook, Excel, Email, Front Office, Building links, Guest Suites, PMS etc
  • Emergency response skilled for "Fire Alarm and CPR"

Certification

  • Smart Serve Ontario
  • Hotel and Restaurant Services Management
  • Travel and Tourism Management
  • Cvent Certificate
  • AODA
  • WHMIS
  • Food Handler
  • Digital Marketing
  • Sales Training LinkedIn
  • Work of Excellence
  • Work with Difficult People Training LinkedIn Certificate
  • Verbal Judo Training Certificate
  • WHOIS
  • Time Management Fundamental Training
  • Security Guard and Private Investigator license
  • Driving G license
  • Emergency Standard First Aid with CPR A"B" and "C"
  • Martial Art Training" Black Belt"

Timeline

FRONT DESK CONCIERGE

Synergy Protection Group Inc.
04.2018 - Current

FRONT DESK SECURITY AGENT (part-time)

The Forest Hill Group
09.2016 - Current

ONTARIO COLLEGE ADVANCED DIPLOMA - Hospitality Management

Seneca College of Applied Arts And Technology

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