Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manek Vijay Nahal

Mississauga

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Advisor

Best Buy
08.2023 - Current
  • Sales advisor for Home Solutions Department.
  • Resolved customer complaints in a timely manner.
  • Contacted new and existing customers to outline benefits of products.
  • Provided customers with information on products and services available.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Associate Manager

HCL TECHNOLOGIES
06.2019 - 04.2022
  • Tracked project milestones and communicated updates to stakeholders .
  • Completed inventory audits to identify losses and project demand.
  • Implemented customer service standards across all departments in the organization with help of Agile and Waterfall Methods.
  • Improved team efficiency by coaching members on Agile principles and best practices.

Project Lead

BRITISH TELECOM PVT LTD
10.2015 - 10.2018
  • Improved customer satisfaction by effectively communicating with stakeholders and ensuring timely resolutions to their concerns.
  • Evaluated project risks and implemented appropriate mitigation strategies, resulting in reduced downtime and cost overruns.
  • Managed budgets, resources, and timelines for multiple technical projects simultaneously, ensuring on-time delivery without compromising quality.
  • Coached team members in Agile practices, promoting a culture of continuous improvement.
  • Championed Agile best practices within the organization, driving adoption across multiple teams.
  • Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.

Education

Some College (No Degree) - Human Resource Management

Holmesglen Institute
Australia

Post Graduate Diploma - Porject Management

Algoma University
Mississauga, Ontario
09-2025

BBA - Business Administration

Sikkim Manipal University
India
06-2014

Skills

  • Customer service
  • Communication skills
  • Revenue Generation
  • Process Improvement
  • Performance Improvement
  • Strategy Development
  • Product and Service Knowledge
  • Recruiting
  • Staff Management
  • Onboarding and Orientation
  • Recruitment Strategies

Certification

  • PRINCE2 Certified

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Sales Advisor

Best Buy
08.2023 - Current

Associate Manager

HCL TECHNOLOGIES
06.2019 - 04.2022

Project Lead

BRITISH TELECOM PVT LTD
10.2015 - 10.2018

Some College (No Degree) - Human Resource Management

Holmesglen Institute

Post Graduate Diploma - Porject Management

Algoma University

BBA - Business Administration

Sikkim Manipal University
Manek Vijay Nahal