Leonora Scott
Anaheim
Summary
Offering strong interpersonal skills and genuine interest in customer service, eager to learn and grow in sales environment. Brings understanding of effective communication and relationship-building techniques, essential for success in this role. Ready to use and develop customer engagement and problem-solving skills in Desired Position role.
Overview
19
19
years of professional experience
Work History
Sales Advisor
Macys Department Store
10.2013 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Responded to in-person and telephone requests for information about company offerings.
- Demonstrated features, answered questions and offered solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Cashier
Walmart
11.2007 - 05.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Associate
Target
01.2006 - 10.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2005
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Upselling strategies
- Cross-selling services
- Upselling products
- Closing deals
- Customer service
- Relationship building
- Client service
- Customer relationship building
- Product and service knowledge
- Sales closing
Timeline
Sales Advisor
Macys Department Store
10.2013 - Current
Cashier
Walmart
11.2007 - 05.2009
Sales Associate
Target
01.2006 - 10.2007
High School Diploma -
El Rancho High School
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