Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jiaying Li (Garvin Li)

Calgary

Summary

Offering strong interpersonal skills and genuine interest in customer service, eager to learn and grow in sales environment. Brings understanding of effective communication and relationship-building techniques, essential for success in this role. Ready to use and develop customer engagement and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Sales Advisor

H&M Hennes & Mauritz
07.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales and membership sign up rates by 85% through engaged conversation
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Dance Teacher

Tundra Swan Dance School
09.2019 - Current
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
  • Delivered group lectures and hands-on demonstrations to instruct students.
  • Scheduled 2-3 classes weekly per year and procured classroom spaces.
  • Adapted teaching style for students of different ages ranging from 4-15 year olds and experience, ranging from beginner to advanced skill levels.
  • Diversified presentations with skilled use of technology and audio-visual aids.
  • Prepared and administered tests and assessments to track and monitor academic performance.
  • Instructed groups of individual and coupled dancers
  • Kept classrooms tidy and clean for group and one-on-one instruction.

Assistant Art Teacher

360 Art Studio
09.2017 - 03.2020
  • Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work.
  • Presented and designed exciting lessons to actively engage learners.
  • Selected and obtained materials and supplies and performance pieces to prepare for classroom instruction.
  • Maintained student attendance records, grades and other required records.
  • Instructed students on proper care and use of art tools and equipment.
  • Established and enforced rules for behavior and procedures to maintain order in classroom.

Education

High School Diploma -

Crescent Heights Highschool
06.2022

Associate of Arts - Pyschology

University of Calgary
Calgary, None
04-2027

Skills

  • Fluent in Mandarin
  • Customer service experience
  • Brand awareness
  • Building rapport
  • Customer service
  • Relationship building
  • Customer needs assessment
  • Product and service knowledge
  • Customer relations

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Sales Advisor

H&M Hennes & Mauritz
07.2024 - Current

Dance Teacher

Tundra Swan Dance School
09.2019 - Current

Assistant Art Teacher

360 Art Studio
09.2017 - 03.2020

High School Diploma -

Crescent Heights Highschool

Associate of Arts - Pyschology

University of Calgary

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Jiaying Li (Garvin Li)