Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Manasa Jangam

Associate IT support analyst
Halifax,NS

Summary

Driven by a passion for efficiency and team collaboration, I contributed to significant project successes, ensuring robust software development and process automation while fostering skill growth among junior team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate IT Support Analyst

Royal Bank Of Canada, RBC
06.2022 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Demonstrated good client service abilities by providing timely and efficient service within specified guidelines.
  • Provide remote and onsite Tier 1, Tier 2 and Tier 3 support for desktop hardware, software, printers and Network issues.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.

Application Development Analyst

Accenture
11.2018 - 09.2020
  • Mentored junior team members, fostering an environment conducive to skill growth and knowledge sharing.
  • Contributed to successful project outcomes by providing technical expertise throughout the development process.
  • Adhered to critical deadlines in software development, troubleshooting and implementation.
  • Developed and maintained desktop software in the project using .net and MS SQL.
  • Provided support and services for applications to Onshore clients and took part in automating a few processes using VB scripts.
  • Responsible for monitoring and maintaining frontend, backend applications and production servers.

Process Associate

Amazon
04.2018 - 11.2018
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Examining organization processes for deferrals, deterrents, and shortcomings. -Prompting on process moves up to further develop creation rates and lessen costs.

Education

Master of Science - Information And Communication Technology

Dalhousie University
Halifax, NS
05.2022

Skills

  • Analytical Thinking
  • Technical troubleshooting
  • Active Directory
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • SQL and Databases
  • Incident Management, ITIL
  • Microsoft Office Suite or Office 365
  • VLAN, DNS
  • Internal Technical Communications
  • TCP/IP

Languages

English
Full Professional

Certification

Combating Money Laundering Training - Technology and operations

Timeline

Associate IT Support Analyst

Royal Bank Of Canada, RBC
06.2022 - Current

Application Development Analyst

Accenture
11.2018 - 09.2020

Process Associate

Amazon
04.2018 - 11.2018

Master of Science - Information And Communication Technology

Dalhousie University
Manasa JangamAssociate IT support analyst