Manasa Jangam
Associate IT support analyst
Halifax,NS
Summary
Driven by a passion for efficiency and team collaboration, I contributed to significant project successes, ensuring robust software development and process automation while fostering skill growth among junior team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate IT Support Analyst
Royal Bank Of Canada, RBC
06.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Demonstrated good client service abilities by providing timely and efficient service within specified guidelines.
- Provide remote and onsite Tier 1, Tier 2 and Tier 3 support for desktop hardware, software, printers and Network issues.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
Application Development Analyst
Accenture
11.2018 - 09.2020
- Mentored junior team members, fostering an environment conducive to skill growth and knowledge sharing.
- Contributed to successful project outcomes by providing technical expertise throughout the development process.
- Adhered to critical deadlines in software development, troubleshooting and implementation.
- Developed and maintained desktop software in the project using .net and MS SQL.
- Provided support and services for applications to Onshore clients and took part in automating a few processes using VB scripts.
- Responsible for monitoring and maintaining frontend, backend applications and production servers.
Process Associate
Amazon
04.2018 - 11.2018
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Examining organization processes for deferrals, deterrents, and shortcomings. -Prompting on process moves up to further develop creation rates and lessen costs.
Education
Master of Science - Information And Communication Technology
Dalhousie University
Halifax, NS05.2022
Skills
- Analytical Thinking
- Technical troubleshooting
- Active Directory
- Team Collaboration and Leadership
- Documentation And Reporting
- SQL and Databases
- Incident Management, ITIL
- Microsoft Office Suite or Office 365
- VLAN, DNS
- Internal Technical Communications
- TCP/IP
Languages
English
Full Professional
Certification
Combating Money Laundering Training - Technology and operations
Timeline
Associate IT Support Analyst
Royal Bank Of Canada, RBC
06.2022 - Current
Application Development Analyst
Accenture
11.2018 - 09.2020
Process Associate
Amazon
04.2018 - 11.2018
Master of Science - Information And Communication Technology
Dalhousie University
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