Manasa jangam
Halifax,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-versed in providing advanced group-wide assistance to support files, information transfer and application use. Excellent research and investigation skills with resourceful and diligent nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate IT Support Analyst
RBC Royal Bank
06.2022 - Current
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Software Engineer
Accenture
11.2018 - 09.2021
- Proactively identified security vulnerabilities in application code, implementing necessary measures to mitigate risks.
- Responsible for monitoring and maintaining frontend, backend applications, production servers and data storage management
- Provide support for applications to Onshore clients. Create transacts based on client requirements.
- Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Provided technical guidance to junior developers, fostering a positive team environment and promoting professional growth.
Process Associate
Amazon
02.2018 - 11.2018
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Meticulously maintained records documenting every step of the process for future reference or training purposes.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
Education
Master of Science - Information And Communication Technology
Dalhousie University
Halifax, NS05.2022
Bachelor of Science - Information Technology
CVR College of Engineering
Hyderabad02.2018
Skills
- System Analysis
- Workflow Analysis
- Control testing methods and Compliance principles
- Issue Identification
- Audit Support
- Documentation And Reporting
- Data Validation
- Data Security
- File storage procedures and data storage management
- Data Governance
- Attention to Detail
- Technical Troubleshooting
- Adaptability and Flexibility
Languages
English
Full Professional
Certification
- Combating Money Laundering Training -Technology and operations.
Timeline
Associate IT Support Analyst
RBC Royal Bank
06.2022 - Current
Software Engineer
Accenture
11.2018 - 09.2021
Process Associate
Amazon
02.2018 - 11.2018
Master of Science - Information And Communication Technology
Dalhousie University
Bachelor of Science - Information Technology
CVR College of Engineering