Ridwanur Rahman
WINNIPEG,MB
Summary
Detail-oriented Bachelor of Arts graduate in Economics with a minor in Management. Proficient in supply chain and purchasing, demonstrating strong teamwork, problem-solving, and leadership abilities. Experienced in fast-paced environments, effectively supporting and developing partner relationships while addressing end-user needs. Dedicated professional with several years of experience in delivering effective support and development, excelling in issue resolution and relationship building.
Overview
8
8
years of professional experience
Work History
Finance Support Analyst
Air canada
Winnipeg, MB
09.2023 - Current
- Managed airline revenue accounting and reconciliation, ensuring accuracy across interline transactions with global partners
- Collaborated with international airlines, including Emirates, Turkish Airlines, Italia Trasporto Aereo, and South African Airways, to validate financial data and resolve discrepancies
- Prepared and analyzed sales reports and variance reports to identify discrepancies and improve financial accuracy
- Utilized industry systems, including Nav Canada, Nav Accounting, PFM, VPM, and OLP for revenue tracking and validation
- Conducted fare and ticket validation using Amadeus and Altea, ensuring correct pricing and coding across transactions
- Coordinated with partner airlines to request and reconcile missing financial data, ensuring completeness of records
- Verified critical ticketing details including issue/reissue dates, currency fluctuations, and interline service charges
- Verified critical ticketing details, including issue/reissue dates, currency fluctuations, and interline service charges
- Ensured compliance with international Airport Traffic Laws, financial regulations, currency restrictions, and sanctioned country policies
- Retrieved and managed archived data using tools such as Ticket Inquiry, PRA Classica, and custom command systems
- Leveraged country and routing codes to efficiently analyze and track airline ticket data across global systems
- Demonstrated strong ability to multitask, prioritize deadlines, and work in a high-volume, fast-paced environment
- Documented support processes and created user guides for common issues.
- Monitored system performance to identify and address potential technical problems.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Collected, analyzed and reported on data for use in operational planning.
- Read technical manuals and attended conferences and seminars to maintain knowledge of Industry changes.
- Oversaw daily performance of computer systems.
- Performed a variety of clerical and administrative duties about on-site support.
Assistant Category Manager
The Northwest Company
08.2022 - 08.2023
- Developed and executed category management plans leveraging consumer feedback, field input, and market trends to optimize product assortment using MS Excel and MS Access.
- Utilized advanced Excel skills, including VLOOKUP, XLOOKUP, Queries, and Pivot Tables for data analysis and documented those processes for future reference.
- Created accurate forecast models through analysis of historical KPI data, contributing to procurement, pricing strategies, markdowns, and effective communication channels.
- Prepared and reviewed price and margin reports, conducted extensive data analysis, and managed daily, weekly, and monthly audits using Microsoft Excel and Power HQ.
- Collaborated with internal and external stakeholders, including stores, vendors, and logistics partners, to enhance operational commitment utilizing Retek and Power HQ.
- Utilized SQL to collect data and Power BI to visualize data for ad-hoc projects, quality improvement, market analysis, and promotional campaigns.
- Facilitated the onboarding process for two pricing coordinators through strong communication and leadership.
Replenishment Analyst– Store Support Center
The Home Depot
04.2021 - 08.2022
- Successfully managed inventory at the stores and DC level and achieved 25% less on hand compared to previous year and fulfilled rate objectives including service level/in-stock targets for stores and DC.
- Released and monitored systemically generated purchase orders based on the SAP sales forecast for the stores and distribution centres and determined manual purchase quantities.
- Collaborated on initial buy quantities and product flow discussions, providing replenishment expertise to vendors to optimize inventory levels.
- Delivered inventory management reports to senior management using SAP and MS Excel to support strategic decision-making.
- Communicated product status and updates to senior managers in a timely manner using SAP sales report and MS Outlook.
- Worked closely with local and international vendors to achieve certain discounts on selected products using strong negotiating skills.
- Identified process improvement opportunities and recommended solutions using MS Power Automate to enhance operational efficiency.
- Prepared documentation for acquiring Décor products to comply with company requirements.
Supervisor for Decor Specialist
The Home Depot
Winnipeg, Manitoba
09.2018 - 04.2021
- Achieved individual sales targets and KPIs of $320,000 to support department objectives for the current quarter using leadership and problem-solving skills.
- Identified and addressed customer needs by asking open-ended questions and explaining product features and benefits of appliances, aligning with quarterly sales objectives.
- Assessed client needs for financial project loans and credit card requirements using communication and decision-making skills to enhance customer satisfaction.
- Supported customers and store associates with product knowledge in adjacent departments, special orders, merchandising, and installation services, contributing to overall sales goals.
- Maintained customer database and ensured that those data are protected professionally without any error using MS Excel and SQL.
- Utilizing SAP, CGO, and MS Excel effectively controlled monthly inventory, sales, and other business processes within the construction and building materials departments.
- Successfully managed sensitive material in a confidential and professional manner and conducted Joint Specialty meetings every quarter to solve new problems in workforce.
- A combination of strong written communication abilities obtained by creating and editing communications such as memos, letters, and reports.
Education
Bachelor of Arts - Economics, Management
University of Manitoba
Winnipeg, MB04-2021
Skills
- Financial modeling and management
- Financial reporting
- Sales forecasting
- Retail analytics
- SQL and Power BI
- Data analysis and reconciliation
- Financial troubleshooting
- Documentation management
- Project management
- Microsoft Office Suite proficiency
- Cloud collaboration tools
- JIRA project tracking
- Technical communication skills
- System administration and troubleshooting
- Data integrity and validation
- Expense tracking and revenue reconciliation
- Customer and account management
- Clear communication skills
- Creative problem-solving strategies
- Cross-department collaboration techniques
- Leadership training and development programs
- User training initiatives
- Ticket management systems expertise
- Activity planning skills
- Attention to detail in tasks
- Revenue accounting
- Data validation
- Sales analysis
- Inventory management
- Procurement strategies
- System optimization
- Stakeholder collaboration
- Problem solving
- Effective communication
- Process improvement
- Time management
- System administration
- Software knowledge
- Technical troubleshooting
- Application support
- Internal technical communications
- System standards documentation
- User account management
- Ticketing systems
- Support ticketing systems
- Data analysis
- Escalation handling
- Virtualization technologies
- Operating systems
- Activity planning
- Data entry
- Data compiling
- Relationship building
- Ticket management
- Trend analysis
- Data collection
- Documentation and reporting
- Cost-benefit analysis
- Security protocols
- Empathy and patience
- Recordkeeping skills
- Issue escalation
- Support services
- Telecommunications
- Customer relationship management
- System analysis
References
Reference will be provided upon request
Timeline
Finance Support Analyst
Air canada
09.2023 - Current
Assistant Category Manager
The Northwest Company
08.2022 - 08.2023
Replenishment Analyst– Store Support Center
The Home Depot
04.2021 - 08.2022
Supervisor for Decor Specialist
The Home Depot
09.2018 - 04.2021
Bachelor of Arts - Economics, Management
University of Manitoba