Manasa Jangam

· Exceeded goals through effective task prioritization and great work ethic.

· Provide technical support to RBC internal employees and ensure employees receive excellent support during their engagement.

· Able to troubleshoot issues for computer hardware, software, mobile devices, printers, telephony and remote access.

· Resolve technical issues the user is experiencing. Escalate to Level 2 support teams if needed.

· Collaborated with team members to achieve target results.

· Increased customer satisfaction by resolving issues.

Carried out day-to-day duties accurately and efficiently.

· Adhered to critical deadlines in software development, troubleshooting and implementation.

· Developed and maintained desktop software in the project using .net and MS SQL.

· Provided support and services for applications to Onshore clients.

· Took part in automating few processes using VB scripts.

· Monitor jobs that run on daily and weekly basis. View backend code for errors if a job fails and rerun the batch of jobs.

· Responsible for monitoring and maintaining frontend and backend applications, Productions servers.

· Continuously monitor Storage management in the production servers.

· Create transacts and upload in SharePoint site with necessary permission given to the clients.

Run weekly timesheets for the team and provide daily updates to the higher level

-Examining organization processes for deferrals, deterrents, and shortcomings.
-Prompting on process moves up to further develop creation rates and lessen costs.
-Evaluating process orders.
-Overhauling and keeping up with creation hardware.
-Investigating handling issues.
-Advising Quality Confirmation faculty of creation defects.
-Guaranteeing creation processes comply with wellbeing and quality guidelines.
-Making creation process reports.