Malgorzata Zareba
Vancouver,BC
Summary
Professional in hospitality and wellness industry, known for high standards and commitment to results. Background includes maintaining high levels of cleanliness and hygiene, ensuring welcoming atmosphere for guests.
Effective team collaborator with flexible approach to changing needs. Skilled in guest relations and spa maintenance, embodying reliability and adaptability.
Demonstrated adaptability, teamwork and attention to details, ability to maintain clean and organized workspace, contributing to high client satisfaction.
Overview
24
24
years of professional experience
Work History
Spa Attendant
Fairmont Pacific Rim
03.2019 - Current
- Performed opening and closing duties,
- Set up lockers with robes and slippers to prepare guests for massages, facials and spa access
- Support fitness center by organizing equipment, cleaning machines, replacing hand towels, and refilling spa water.
- Maintaining clean and welcoming spa environment.
- Respond to guest requests for assistance, toiletries, and personal care items.
- Provided guests with tour of spa, swimming pool and fitness center to explain benefits of service
- Ensured compliance with health and safety standards, conducting regular facility inspections.
Room Attendant
Fairmont Spa
06.2013 - 02.2019
- Clean all assigned guest rooms to standards
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room
- Engaged with guests on room requirements and amenities to promote overall experiences
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Room Attendant
Fairmont Waterfront
10.2012 - 06.2013
- Clean all assigned guestrooms
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Ensured positive guest experiences with prompt response to special requests
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
Housekeeper
Tullis Family
01.2005 - 09.2012
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment through diligent daily housekeeping tasks.
- Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive feedback for attention to detail and exceptional work ethic.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Houskeeper
Alling Family
01.2005 - 09.2012
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Sorted, laundered and put away various laundry items.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Coordinated maintenance requests, ensuring prompt completion of repairs
- Assisted with daily living tasks.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Planned special events such as parties or family gatherings with attention to detail and organization.
Babysitter
Lawlor Family
02.2004 - 09.2012
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Arranged transportation for school and activities, ensuring punctuality.
- Assisted with light housekeeping duties as well as running errands.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Room Attendant
Sheraton Hotel
08.2003 - 12.2004
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
General Helper
TA Restaurant
06.2003 - 08.2003
- Kept work areas clean and organize
- Improved workplace safety by maintaining a clean and organized work environment.
- Supported staff members by completing assigned tasks promptly and accurately.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
Bartender
Hotel Czarne Male
07.2000 - 09.2002
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
Master's Degree - Social Work And Education
Pomorska Academia Pedagogiczna
Slupsk, Poland06.2003
Bachelor's Degree - Social Work
Pomorska Academia Pedagogiczna
Slupsk, Poland06.2001
Skills
- Guest engagement
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Opening and closing procedures
Languages
English
Professional Working
Polish
Native or Bilingual
Timeline
Spa Attendant
Fairmont Pacific Rim
03.2019 - Current
Room Attendant
Fairmont Spa
06.2013 - 02.2019
Room Attendant
Fairmont Waterfront
10.2012 - 06.2013
Housekeeper
Tullis Family
01.2005 - 09.2012
Houskeeper
Alling Family
01.2005 - 09.2012
Babysitter
Lawlor Family
02.2004 - 09.2012
Room Attendant
Sheraton Hotel
08.2003 - 12.2004
General Helper
TA Restaurant
06.2003 - 08.2003
Bartender
Hotel Czarne Male
07.2000 - 09.2002
Master's Degree - Social Work And Education
Pomorska Academia Pedagogiczna
Bachelor's Degree - Social Work
Pomorska Academia Pedagogiczna
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