Malavan Balachandran
Oshawa,Canada
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Agent
Allstate Insurance
10.2022 - Current
- Building and maintaining a healthy book of business
- Conducted proper and efficient risk management at every stage of the sales cycle to ensure quality business
- Employing new and creative twists to conventional marketing techniques to increase and leverage in-bound activity.
- Reached an average of 175% to target just within the first 3 months and receiving the Forecaster Award.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Obtained several 5-star Google reviews for customer service excellence
- Developed several ongoing relationships with centre of influences to help promote products and to develop a strong community following.
Sales Associate
Match Transact Inc.
04.2020 - 10.2022
- Greeted customers and helped with product questions, selections, and purchase of cellular plans and phones.
- Building a book of business of 300+ active clients using Statflo, with the aim following up with customers year over year, to ensure cellular needs are met consistently
- Present various mobile and cellular solutions for a variety of carriers such as Rogers and Telus, Koodo, and Fido.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction, resulting in public reviews, increased loyalty, and retention of customers.
Social Media Assistant
Ontario Tech University
09.2019 - 06.2021
- Curating and planning social media posts, for a large diverse audience, comprising of students and professionals.
- Creating engaging content that is viewed by 10,000+ students.
- Utilizing Hootsuite, and Meta Analytics to analyze key performance metrics to create marketing strategies that inform future marketing campaigns.
- Collaborating with a team, to create campaigns that engage the student body, and while simultaneously providing valuable information surrounding student life initiatives at Ontario Tech.
- Photographing school events and the student, for use in social media posts, yearbooks, guides, and other promotional material.
Community Animator
City Of Toronto (TSNS 2020)
09.2018 - 04.2019
- Planning and executing new and existing strategies in proper waste management practices
- Incentivizing, and promoting residents to get involved in their community
- Informing and creating a taskforce of policy makers and community members of the Toronto strong neighborhood 10-year strategy that began in 2020.
Education
IB Diploma -
Sir Wilfred Laurier, Scarborough
Bachelor of Science - Biological Sciences
Ontario Tech University
04.2022
Skills
- Operational Efficiency
- Risk Management
- Client Account Management
- Marketing Strategy Development
- Property and Casualty Insurance Sales
- Lead Prospecting
- Insurance Sales
- Critical Thinking
Certification
- Other Than Life Licence (Active 2023)
- Smart Serve (2018)
- WHMIS (2020)
- AODA (2020)
- Conflict Management (2020)
Languages
English
Native or Bilingual
Tamil
Full Professional
Awards
Forecaster Award (Allstate 2023) Presidents Honors (2022) Deans List (2020,2021) St Peters Academic Award (2017)
Timeline
Business Development Agent
Allstate Insurance
10.2022 - Current
Sales Associate
Match Transact Inc.
04.2020 - 10.2022
Social Media Assistant
Ontario Tech University
09.2019 - 06.2021
Community Animator
City Of Toronto (TSNS 2020)
09.2018 - 04.2019
IB Diploma -
Sir Wilfred Laurier, Scarborough
Bachelor of Science - Biological Sciences
Ontario Tech University
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