Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Bill McDowell

Business Development Agent
475 Foch Ave, Windsor,ON

Summary

Passionate Casino Manager and team trainer with 18+ years of experience. Skilled in development, communication, scheduling and training staff on all levels for various games.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Business Development Agent

AllState Canada
WIndsor, ON
10.2021 - Current
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Leveraged effective networking strategies to generate new business opportunities.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Expanded business through effective network development, identifying new and prospective clients.

Dual Casino Shift Manager

Cascades Chatham
Chatham, Ontario
07.2019 - 10.2021
  • Ensure all departments comply with AGCO regulations, and Gateway standards.
  • Supervise personnel, and ensure final decision is best for all parties.
  • Table games scheduling for 50+ employees.
  • Comply with Local 444 to follow Collective Bargaining agreement to maintain safe, and productive workplace.
  • Finalize day to day assets for Casino.
  • Organize, and coordinate with trainers, human resources, and corporate team to train staff, and improve knowledge for existing staff.
  • Set monthly, and quarterly department budgets for table games

Table Games Floor Supervisor

Caesars Windsor
Windsor, Ontario
05.2008 - 07.2019
  • Managing company assets in excess of 2 million dollars
  • Supervising 8-20 employees in fast paced environment
  • Maintained and grew customer relationships by personalizing every experience
  • Department goals for new accounts was 574 in 2018, I helped achieve that goal by bringing in 11% of goal
  • Helped organize, advertise and manage very successful Canadian Pot Limit Omaha Championship which is groundbreaking for all casinos in mid-west
  • Coaching and developing new and potential employees in growing table games department

Supervisor

Royal Caribbean Cruise Lines
Miami, Florida
07.2006 - 11.2007
  • Conflict resolution to ensure highest level of customer service is achieved
  • Managing staff in all areas of casino to certify teamwork
  • Training staff in various games which include Texas Hold'em, Roulette, Craps, Caribbean Stud, and 3 Card Poker
  • Player development and creating memorable customer service experiences
  • Hard count, soft count and weekly audits
  • Emergency evacuation life boat leader

Table Games Floor Supervisor

Casino Windsor
Windsor, Ontario
12.2002 - 06.2006
  • Oversee and maintain integrity of table games activity
  • Monitor performance of 15+ dealers, and ensure policies and procedures are met
  • Addressing complaints and resolving conflict with staff and patrons
  • Assigning and directing work for dealers
  • Rewarding and disciplining employees per approved casino policies

Education

Durham College/London Life, Investment Funds Institute of Canada Certificate, London Life Qualifications Program
02.2008 - 06.2008

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Leamington District Secondary School
09.1994 - 06.1999

Skills

Teamwork

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Interests

Timeline

Business Development Agent

AllState Canada
10.2021 - Current

Dual Casino Shift Manager

Cascades Chatham
07.2019 - 10.2021

Table Games Floor Supervisor

Caesars Windsor
05.2008 - 07.2019

Durham College/London Life, Investment Funds Institute of Canada Certificate, London Life Qualifications Program
02.2008 - 06.2008

Supervisor

Royal Caribbean Cruise Lines
07.2006 - 11.2007

Table Games Floor Supervisor

Casino Windsor
12.2002 - 06.2006

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Leamington District Secondary School
09.1994 - 06.1999

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Bill McDowellBusiness Development Agent