Bill McDowell
Business Development Agent
475 Foch Ave, Windsor,ON
Summary
Passionate Casino Manager and team trainer with 18+ years of experience. Skilled in development, communication, scheduling and training staff on all levels for various games.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Business Development Agent
AllState Canada
WIndsor, ON
10.2021 - Current
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Leveraged effective networking strategies to generate new business opportunities.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Expanded business through effective network development, identifying new and prospective clients.
Dual Casino Shift Manager
Cascades Chatham
Chatham, Ontario
07.2019 - 10.2021
- Ensure all departments comply with AGCO regulations, and Gateway standards.
- Supervise personnel, and ensure final decision is best for all parties.
- Table games scheduling for 50+ employees.
- Comply with Local 444 to follow Collective Bargaining agreement to maintain safe, and productive workplace.
- Finalize day to day assets for Casino.
- Organize, and coordinate with trainers, human resources, and corporate team to train staff, and improve knowledge for existing staff.
- Set monthly, and quarterly department budgets for table games
Table Games Floor Supervisor
Caesars Windsor
Windsor, Ontario
05.2008 - 07.2019
- Managing company assets in excess of 2 million dollars
- Supervising 8-20 employees in fast paced environment
- Maintained and grew customer relationships by personalizing every experience
- Department goals for new accounts was 574 in 2018, I helped achieve that goal by bringing in 11% of goal
- Helped organize, advertise and manage very successful Canadian Pot Limit Omaha Championship which is groundbreaking for all casinos in mid-west
- Coaching and developing new and potential employees in growing table games department
Supervisor
Royal Caribbean Cruise Lines
Miami, Florida
07.2006 - 11.2007
- Conflict resolution to ensure highest level of customer service is achieved
- Managing staff in all areas of casino to certify teamwork
- Training staff in various games which include Texas Hold'em, Roulette, Craps, Caribbean Stud, and 3 Card Poker
- Player development and creating memorable customer service experiences
- Hard count, soft count and weekly audits
- Emergency evacuation life boat leader
Table Games Floor Supervisor
Casino Windsor
Windsor, Ontario
12.2002 - 06.2006
- Oversee and maintain integrity of table games activity
- Monitor performance of 15+ dealers, and ensure policies and procedures are met
- Addressing complaints and resolving conflict with staff and patrons
- Assigning and directing work for dealers
- Rewarding and disciplining employees per approved casino policies
Education
Durham College/London Life, Investment Funds Institute of Canada Certificate, London Life Qualifications Program
02.2008 - 06.2008
undefined
Leamington District Secondary School
09.1994 - 06.1999
Skills
Teamwork
Leadership
Microsoft Word
Microsoft Excel
Microsoft Power Point
Strategic planning
Budgeting
Coaching and mentoring
Verbal and written communication
Interests
Timeline
Business Development Agent
AllState Canada
10.2021 - Current
Dual Casino Shift Manager
Cascades Chatham
07.2019 - 10.2021
Table Games Floor Supervisor
Caesars Windsor
05.2008 - 07.2019
Durham College/London Life, Investment Funds Institute of Canada Certificate, London Life Qualifications Program
02.2008 - 06.2008
Supervisor
Royal Caribbean Cruise Lines
07.2006 - 11.2007
Table Games Floor Supervisor
Casino Windsor
12.2002 - 06.2006
undefined
Leamington District Secondary School
09.1994 - 06.1999