Brian Veljko
Gatineau,QC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Agent
Allstate Insurance Co
06.2022 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Responsible for follow ups to ensure full satisfactions were met.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Communicated with local organizations to build networks and develop leads.
- Accomplished Forecaster Award
- Establishing & Building new relationships within the community
- Volunteer & Charity work to give back to the community
- Generated $241,000 profit for Allstate Jan-Oct 2023
Courier
Cardinal Couriers
11.2018 - 08.2022
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Sales Representative
Taylor Creek Volkswagen
05.2021 - 11.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed hundreds of calls per day
Lot Attendant
Audi West Ottawa
04.2019 - 10.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
Quality Assurance Lead
HLS Linen Services
05.2017 - 04.2019
- Responsible for operating under tight deadlines ensuring work orders were completed error free.
- Assisted Couriers with handling duties to ensure all deliveries are on time
- Assisted supervisor routine quality control inspection of linen
- Prepared, Inspected & Confirmed orders were to satisfaction
Education
High School Diploma -
St Francis Xavier High School
Ottawa, ON06.2017
Skills
- Customer Relationship Management
- Continuous Professional Improvement
- Relationship Building
- Lead Development
- Staff Training
- Product Knowledge
Accomplishments
- Forecaster Award (Allstate Sales Award) - Averaging 115% within the first 3 months of hire
Certification
- OTL Insurance License
- OMVIC License
Volunteering
- St. Stefan Orthodox Church In Ottawa (Ottawa, ON)
- Food Distribution for Serbian families across Ottawa
- Festival Volunteering (Setting Up, Serving Customers, Creating & Distributing Pamphlets, Assisting Church Needs
- Food Distribution (Ottawa, ON)
- Assisting an elderly woman in distributing her catering service to families across Ottawa
- Allstate (Marketing/Volunteering)
- Attending & Assisting in minor sporting leagues / events
- Attending various venues with Allstate to give back to communities & establish new relationships within the community
Timeline
Business Development Agent
Allstate Insurance Co
06.2022 - Current
Sales Representative
Taylor Creek Volkswagen
05.2021 - 11.2021
Lot Attendant
Audi West Ottawa
04.2019 - 10.2019
Courier
Cardinal Couriers
11.2018 - 08.2022
Quality Assurance Lead
HLS Linen Services
05.2017 - 04.2019
High School Diploma -
St Francis Xavier High School
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