Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mai Cabrera

Chula Vista

Summary

Experienced Barista with a passion and dedicated care worker with exceptional customer service skills honed at Community Health Group. Fluent in Spanish, I excel in guest engagement and problem-solving, ensuring a welcoming atmosphere. My attention to detail and time management abilities contribute to seamless operations, enhancing qualitative hospitality and effective pace to ensure a harmonious experience.

Overview

7
7
years of professional experience

Work History

Medical Transportation Driver

Community Health Group
12.2024 - Current
  • Assisted patients in entering and exiting the vehicle safely.
  • Communicated with patients and healthcare workers in both English and Spanish.
  • Shouldered responsibility for communicating with dispatch concerning status of arrival and pickups.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.

Server

Teriyaki Grill
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, managed bills, and handled cash transactions accurately, contributing to balanced financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to maintain a clean and orderly dining area for an enjoyable guest experience, as well as our workspace for a smoother shift and to uphold restaurant hygiene standards.

Barista

EastBrew Cafe San Diego
11.2021 - 01.2023
  • Learned how to intentionally prepare properly pulled espresso with scale, timer, and grinder calibrations, as well as brew loose leaf tea and other high quality specialty drinks.
  • Maintained a clean and organized workspace, equipment, utensils, and seating areas daily for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positively smooth sailing team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.

Barista

Starbucks Coffee
05.2018 - 11.2021
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

No Degree - Telemedia/Film And Psychology

Southwestern College
Chula Vista, CA
06-2019

Skills

  • FLUENT IN SPANISH
  • Espresso machine operation
  • Fair knowledge of Ayurveda
  • Enthusiastic and eager learner
  • Attention to detail
  • Cleanliness
  • Time management
  • Attentive listener
  • Team player attitude
  • Hospitable
  • Guest engagement
  • Problem-solving
  • Exceptional customer service

Interests

  • Home Brewing
  • Herbalism
  • Growing herbs, vegetables, or fruits in home gardens
  • Creative Writing
  • Music
  • Drawing and Painting
  • Community care

Timeline

Medical Transportation Driver

Community Health Group
12.2024 - Current

Server

Teriyaki Grill
01.2023 - Current

Barista

EastBrew Cafe San Diego
11.2021 - 01.2023

Barista

Starbucks Coffee
05.2018 - 11.2021

No Degree - Telemedia/Film And Psychology

Southwestern College

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Mai Cabrera