Summary
Overview
Work History
Education
Skills
Timeline
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Celina Rojo

San Diego

Summary

Dynamic professional with experience in human resources and member services at Community Health Group. Bilingual in English and Spanish, excels in problem-solving and customer service, effectively resolving critical cases and enhancing operational efficiency. Proven track record in managing compliance and onboarding processes, ensuring seamless support for employees and members.

Overview

8
8
years of professional experience

Work History

Member Service Specialist

Community Health Group
San Diego
02.2024 - Current
  • Resolved critical cases through strategic actions to address concerns effectively.
  • Coordinated urgent care access and interpreter services for seamless patient support.
  • Delivered exemplary service to members, addressing inquiries regarding health plan benefits and claims.

Talent/Credential Coordinator

United Nursing International
San Diego
09.2023 - 01.2024
  • Collaborated with healthcare providers and administration staff to verify credential documentation.
  • Coordinated with recruiter on upcoming positions to align staffing needs.
  • Assisted recruiter in recruiting and hiring eight to 15 employees monthly.
  • Managed background checks and drug screenings to ensure compliance.
  • Completed I-9 forms and executed e-verify for onboarding processes.

Human Resources Representative

Qdoba Mexican Eats
San Diego
12.2018 - 05.2022
  • Served as main HR point of contact for employee inquiries regarding policies and procedures.
  • Managed all aspects of onboarding, including completion of I-9 forms and e-verification.
  • Coordinated state and federal background checks in alignment with job descriptions.

Human Resources Administrator

Jack in the Box Inc.
San Diego
06.2017 - 12.2018
  • Implemented comprehensive human resources services to enhance operational efficiency.
  • Addressed employee concerns and facilitated effective resolutions.
  • Requested state and federal background checks in compliance with established procedures.

Education

Bachelor in Science - Business with Management Certificate

University of Phoenix
San Diego, CA
08.2018

Human Resources Management Certificate - Human Resources Management

San Diego State University
San Diego, CA
05.2016

Skills

  • Bilingual in English and Spanish
  • Problem Solving
  • Management
  • Teamwork
  • Adaptability
  • Customer Service
  • Detail-oriented
  • Organization
  • Case resolution

Timeline

Member Service Specialist

Community Health Group
02.2024 - Current

Talent/Credential Coordinator

United Nursing International
09.2023 - 01.2024

Human Resources Representative

Qdoba Mexican Eats
12.2018 - 05.2022

Human Resources Administrator

Jack in the Box Inc.
06.2017 - 12.2018

Bachelor in Science - Business with Management Certificate

University of Phoenix

Human Resources Management Certificate - Human Resources Management

San Diego State University

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Celina Rojo