Mahtab Heidari
North Vancouver,BC
Summary
Versatile professional with a proven track record in enhancing customer satisfaction,Enthusiastic and adaptable individuals with a passion for customer service.Fluent in English and Farsi, demonstrating exceptional communication and leadership skills. Excelled in upselling, increasing revenue, and maintaining high client retention rates at Save On Foods. Expert in managing stressful situations and coordinating team actions efficiently.
Overview
13
13
years of professional experience
Work History
Customer Service
Save On Foods
06.2022 - 06.2024
- Provided exceptional customer service, leading to increased client retention rates.
- Streamlined order processing for faster customer service and increased sales.
- Managed specialist team to provide technical assistance and customer service.
- Trained stock team in merchandising, storage management and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Provided exceptional customer service, resolving dealer issues quickly and effectively
- Provided extraordinary customer service to clients.
- Provided exceptional customer service, resolving inquiries and issues on spot.
Receptionist Administrator
Icon Immigration Group
03.2022 - 12.2023
- Answered incoming calls, directing clients to individuals addressing
- Kept reception area clean and neat to give visitors positive first impression
- Maintained a clean, organized, and welcoming reception area
- Expedited daily office tasks such as mail
- Oversaw office equipment maintenance
- Collaborated with team members on various projects
- Coordinated meeting room bookings,
Sales Representative
Aria Hakim Medical Instruments
03.2011 - 11.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry
Education
Bachelor In Nursing - Nursing
Shahid Beheshti Medical University
Tehran,Iran02.2009
Skills
- Fluent in English, and Farsi
- Great customer service skills, including tact, resourcefulness, and poise
- Excellent communication skills
- Attentive and great attention to detail
- Strong decision-making skills
- Ability to lead groups of people and coordinate action during stressful situations
- Load lifting ability up to 250 pounds
- Willing and able to serve alcoholic beverage
- Able to work with animals
- Self-supervising
- Customer Service
Languages
English
Persian
Timeline
Customer Service
Save On Foods
06.2022 - 06.2024
Receptionist Administrator
Icon Immigration Group
03.2022 - 12.2023
Sales Representative
Aria Hakim Medical Instruments
03.2011 - 11.2018
Bachelor In Nursing - Nursing
Shahid Beheshti Medical University
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