Linet Zadoorian
Bookkeeping, Payroll Associate
West Vancouver,British Columbia
Summary
Experienced Customer-oriented Representative, Office Administrative, Sales Associate, and payroll with friendly, strong abilities and punctual with team-orientated mentality and attention to details.
Overview
24
24
years of professional experience
Work History
Customer Service RepresentativeSupervisor
Shoppers Drug Mart
West Vancouver, BC
04.2022 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided service and sales to walk-in customers.
- Planned routes and service updates to improve customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Trained team members on cash register operation and cash handling.
- Worked flexible schedule and extra shifts to meet business needs.
- Balanced and reconciled cash drawer at end of shift.
- Issue lottery Tickets.
- Scanned winning tickets to calculate payouts.
Office Administrator
Gol Enterprise Co.
North Vancouver, BC
09.2021 - 03.2022
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Automated office operations by managing client correspondence, records, contracts and data communications.
- Managed office inventory and placed new supply orders.
- Wrote negotiated with foreign companies and finalized sales contracts.
Customer Service Specialist
Fresh St. Market
West Vancouver, BC
09.2019 - 08.2021
- Accept and complete cash, and credit card payments.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Recommend improvements to products and services to mitigate complaints.
- Work with E-com teammates to fill out to customer orders.
- Assist large number customers on a daily basis, greeting with upbeat attitude.
Insurance Advisor
Dana Insuance
Tehran, Iran
04.2015 - 02.2019
- Responded to all clients inquiries thoroughly and professionally.
- Communicated with clients by phone and text-message to answer questions and offer services.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Wrote policies, finalized documents and filed paperwork.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Promoted client retention through high-quality service and follow through.
- Provided information and answered questions via personal meetings, telephone calls and text-messages.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Met with new and existing customers to sell Vehicle Insurance, Property Insurance and Life Insurance products.
- Promoted agency products to customers in person, by telephone and in writing.
Accountant/Payroll Specialist
Green Land Company
Tehran, Iran
09.2009 - 12.2014
- Entered the data in accounting software.
- Organized and maintained financial records.
- Issued the invoices and followed up with the clients to arrange the payments.
- Received the clients cheques and recorded payments.
- Prepared the payroll shits.
Accountant Assistnat
Butane Co
Tehran, Iran
01.2006 - 08.2009
- Entered the data in accounting software
- Issued the invoices and followed up with the clients to arrange the payments.
- Organized and maintained financial records.
Office Administrator
Dynaway Co
Tehran, Iran
04.2003 - 11.2005
- Answering phone calls.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
- Oversaw inventory and office supply purchase.
Office Administrator and Salesperson
Audi Trading Company
Tehran, Iran
05.2000 - 03.2003
- Answering the phone calls.
- Processed payment rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Wrote, negotiated with foreign companies and finalized sales contracts.
Education
Bachelor of Accounting And Finance
Azad Islamic University
Iran05.2019
Skills
- Fluent in English, Farsi
- Group Worker
- Self Managed
- Professional demeanor
- Detail Orientated
- Computer literature
- Fast learner
- Cash Handling
- Well Organized
- High energy
- Flexible schedule
Timeline
Customer Service RepresentativeSupervisor
Shoppers Drug Mart
04.2022 - Current
Office Administrator
Gol Enterprise Co.
09.2021 - 03.2022
Customer Service Specialist
Fresh St. Market
09.2019 - 08.2021
Insurance Advisor
Dana Insuance
04.2015 - 02.2019
Accountant/Payroll Specialist
Green Land Company
09.2009 - 12.2014
Accountant Assistnat
Butane Co
01.2006 - 08.2009
Office Administrator
Dynaway Co
04.2003 - 11.2005
Office Administrator and Salesperson
Audi Trading Company
05.2000 - 03.2003
Bachelor of Accounting And Finance
Azad Islamic University
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