Summary
Work History
Education
Skills
Timeline
Generic

Shohreh Ansari

Toronto,ON

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Customer Service Representative

Shahrvand Chain Stores
Tehran, Iran
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved customer service wait times to mitigate complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Server

Farahzad Restaurant
Tehran, Iran
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided exceptional service to high volume of daily customers.

Cashier

DLP Restuarant
Tehran, ON
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers promptly and responded to questions.
  • Used suggestive selling techniques to promote add-on sales.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

High School Diploma -

Tehran, Iran

Skills

  • Proficient in Microsoft Office (word, excel,etc)
  • Excellent communication skills and teleworking abilities
  • Highly motivated and goal-oriented
  • Extensive experience in handling merchandise , providing customer service and store operation
  • Fluent in both English & Farsi(Persian)
  • Skilled in customer interactions and customer-forced approaches

Timeline

High School Diploma -

Tehran, Iran

Customer Service Representative

Shahrvand Chain Stores

Server

Farahzad Restaurant

Cashier

DLP Restuarant

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Shohreh Ansari