Mahsa Monajemi
ZSA Mortgages
Newmarket,ON
2
Languages
25
years of professional experience
Dynamic and results-oriented professional with a proven track record in sales management, visual merchandising, and exceptional customer service in the mortgage industry and retail management. Over 20 years of experience characterized by a strong work ethic, adaptability, and exceptional interpersonal skills. Expertise in thriving in fast-paced environments while quickly mastering new concepts and strategies. A keen understanding of market competitiveness, combined with a strong fashion sense, enhances the ability to drive business success and elevate customer experiences.
Work History
Mortgage Agent Level 2 / Mortgage Underwriter
10 Years 5 Months- Crafted customized loan offers tailored to client requirements.
- Evaluated credit and background information to process loan applications.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Complied applications and paperwork and double-checked for accuracy.
- Developed and maintained relationships with local real estate agents.
- Gathered client debt, credit and income information to determine loan eligibility.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
Store Manager
1 Year 9 Months- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw the setup and execution of store openings in two different shopping centers.
- Executed merchandising strategies and store flips to enhance product visibility and sales performance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
12 Years 10 Months- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Executed visual merchandising initiatives to enhance customer experience in flagship store at Yorkdale Mall.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Conducted new hire orientations to provide company information, establish performance requirements and [Action].
- Developed and implemented new sales strategies to update product lines.
- Mentored team members to succeed and advance within department and company.
Education
Some College (No Degree) - Fashion Merchandising
Skills
Customer Service
Sales Forecasting
Merchandising & Store Flips
Staff training
Multitasking and Organization
Sales Development
Market Research and Analysis
Problem-Solving
Time Management
Relationship Selling
Reliable and punctual
Continuing education commitment
Accomplishments
- Spearheaded the launch and operations of three flagship stores across the GTA, driving brand growth and market presence
Languages
English
Native or Bilingual
Farsi
Native/ Bilingual
Education and Training
other
merchandising
merchandising clothes, store flips, executing new sections
Timeline
Mortgage Agent Level 2 / Mortgage Underwriter
ZSA Mortgages
03.2016 - CurrentRead More
Store Manager
M Boutique
06.2014 - 03.2016Read More
Store Manager
Costa Blanca
07.2001 - 05.2014Read More
Douglas College
Some College (No Degree) from Fashion Merchandising
Read More