Pamela Woods

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Participated in industry events and conferences to build relationships and gain market intelligence.
• Developed and maintained relationships with customers, lenders and other third parties.
• Fielded customer complaints and provided solutions.
• Explained very technical financial information to applicants in easy to understand language.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

• Collaborating closely with both principal brokers in various aspects of the business
• Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
• Built strong relationships with lenders, brokers and clients for constructive communications.
• Assist in training the agents and other staff with lender knowledge and underwriting procedures and policies.
• Evaluated loan applications for affordability and conformance with underwriting guidelines.

• Receive incoming client inquiries from online and radio advertising
• Analyzed loan candidate credit history to anticipate approval odds.
• Trained and mentored loan officers in policies, regulations and loan industry best practices.
• Broker administrative assistant duties as required
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Worked with underwriters to fix application problems and resolve issues.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

• Purchasing and inventory control
• Communicated with clients and service providers to provide updates on work progress.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Prepared reports on service performance metrics and key indicators for management review.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained database systems to track and analyze operational data.

• Responsible for all aspects of daily operations of the limousine company
• 24/7 availability for overseeing all emergency situations and provided after hours support for all chauffeurs and clients as required
• Collaborating with the owner to plan, organize and direct daily operations and plan and direct advertising and marketing campaigns
• Reviewed applicants during hiring process to determine eligibility, and responsible for setting up training along with disciplining all employees
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Designing and implementing new policies along with sales tracking, and marketing ideas and projects, including attending trade shows specific to the industry and designing brochures and business cards
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Evaluate markets, assisted in developing and executing internal communication plan, policies, and procedures
• Introduced new methods, practices, and systems to reduce turnaround time.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Responsibility of daily operations of portrait studio

• Photography, sales, customer service
• Achieving and exceeding sales quotas
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical & compassionate nature to resolve customer concerns and promote loyalty.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maximized performance by monitoring daily activities and mentoring team members.
• Set aggressive targets for employees to drive company success and strengthen motivation.