Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
Languages
References
Work Availability
Timeline
Generic
Maher Arshinak

Maher Arshinak

Montreal,Canada

Summary

7 years of varied technical experience, coupled with relevant certifications, highlighting adaptability and systematic troubleshooting skills. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Swedish Data Entry Clerk (Transcriber)

LXT
07.2022 - 01.2023
  • Contracted with Google through LXT Artificial Intelligence, performing transcription tasks on audio and video files of varying lengths
  • Transcribed content with exceptional accuracy and efficiency while adhering to specific guidelines and project requirements
  • Demonstrated proficiency in data classification and labeling according to predefined criteria
  • Consistently met deadlines and exceeded daily Key Performance Indicators (KPIs) for speed and accuracy
  • Exhibited strong grammatical, punctuation, and spelling proficiency in the Swedish language
  • Executed tasks with a high degree of organization and attention to detail, closely following instructions, quality standards, and productivity requirements.

Hotel Operations Manager

Kringelhem AB
07.2019 - 07.2021
  • Managed daily staff workflow, ensuring efficient task distribution and measurement
  • Resolved technical issues and provide technical support, including hotel website, network, camera, hardware, and Wi-Fi troubleshooting
  • Collaborated with customers to address difficulties and complaints, offering customer-focused solutions
  • Configured IP addresses, telnet lines, and consoles for seamless network operation
  • Implemented new subnets and configured devices to enhance network performance
  • Oversaw end-to-end escalation and resolution processes, including damage assessment and claims
  • Maintained strict control over customer service quality to ensure optimal experiences.

Marketing Research Specialist

Syriatel Telekommunikation
11.2011 - 05.2015
  • Conducted comprehensive research on social, economic, social media, and cultural topics, presenting insights clearly
  • Employed troubleshooting skills to effectively analyze and resolve customer issues
  • Developed relevant statistical and research questions to guide investigations
  • Analyzed collected data using software like QPS and SPSS, creating visual representations
  • Crafted concise final reports with actionable conclusions based on research findings.

Data entry

06.2003 - 11.2003
  • Temporary Project in Government Transportation Department to systematize paper work.

Education

intensive AEC, Network and System Administration/Administrator -

Collège LaSalle, Montréal
11.2023

Diploma Of Edicuation -

Syrian Virtual University SVU
01.2013

Skills

  • Support Services Customer
  • Network Configuration
  • Relationship Management (CRM)
  • Hardware and Software Repair
  • User Training
  • Market Research
  • Helpdesk Administration
  • International Relations
  • International meetings
  • Hotel Management
  • Marketing oriented

Certification

  • CCNA (Cisco certified network associate), exploration version 4.0
  • MCTS – SPECIALIST IN TECHNOLOGY
  • MCITP: SERVER ADMINISTRATOR
  • MCITP: ENTREPRISE ADMINISTRATOR
  • LPI (Linux professional Institute)
  • A+ et Network + de CompTIA

Honors Awards

Syriatel Management - Integrity, 06/01/08, Two thank you letters for "INTEGRITY" with 3 stars by Syriatel Management

Languages

English
Full Professional
Swedish
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Swedish Data Entry Clerk (Transcriber)

LXT
07.2022 - 01.2023

Hotel Operations Manager

Kringelhem AB
07.2019 - 07.2021

Marketing Research Specialist

Syriatel Telekommunikation
11.2011 - 05.2015

Data entry

06.2003 - 11.2003

intensive AEC, Network and System Administration/Administrator -

Collège LaSalle, Montréal

Diploma Of Edicuation -

Syrian Virtual University SVU

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Maher Arshinak