FUNG CLOVIS
Montreal,QC
Summary
Adept at streamlining IT processes and enhancing database security, I significantly reduced downtime at MTN, Douala, Cameroon. My expertise in SQL server integration services and my ability to manage high-stress situations have driven efficiency and customer satisfaction. Skilled in data accuracy and customer service, I excel in fast-paced environments, ensuring both data integrity and positive client interactions.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Ericsson
8275 Route Transcanadienne, Montreal, QC
06.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
MS SQL Server Database Administrator
KiawiTech Academy Texas
10701 Corporate Dr, Stafford, TX 77477, USA
01.2023 - 04.2024
- Maintained complex T-SQL queries, views, and stored procedures in multi-database environment with little supervision.
- Documented analysis results and provided performance improvement feedback.
- Developed custom database objects, stored procedures, and delivered application support.
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
- Designed and implemented TSQL queries for reporting and complex solution development.
- Reduced downtime by proactively monitoring server health, identifying potential issues, and executing preventative measures.
- Optimized database performance by implementing index tuning strategies and query optimization techniques.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Implemented regular performance monitoring and tuning strategies, proactively addressing potential bottlenecks before they impacted end users.
- Ensured data integrity and security through the implementation of comprehensive backup and recovery plans.
- Built databases and table structures for web applications.
- Conducted tests to identify issues and make necessary modifications.
Customer Service Representative
Complexe Santa Lucia
Cite CICAM, Douala, Cameroon
02.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
IT Technical Support Specialist
MTN, Douala, Cameroon
Bonaberi, Douala
03.2016 - 12.2019
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Enhanced system performance by identifying and resolving technical issues promptly.
Education
Bachelor of Science - Computer Engineering
Alpha Higher Institute of Biomedical & Technologic
Douala, Cameroon07-2015
Skills
- Data entry
- Data warehousing
- Customer service
- Hardware installation
- Microsoft Word
- Microsoft Excel
- SQL server integration services
- Remote desktop support
- Database security
- Data accuracy
- SQL server analysis services
- Attention to detail
- Fast typing speed
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Data Entry Clerk
Ericsson
06.2024 - Current
MS SQL Server Database Administrator
KiawiTech Academy Texas
01.2023 - 04.2024
Customer Service Representative
Complexe Santa Lucia
02.2020 - 10.2022
IT Technical Support Specialist
MTN, Douala, Cameroon
03.2016 - 12.2019
Bachelor of Science - Computer Engineering
Alpha Higher Institute of Biomedical & Technologic