FUNG CLOVIS
Montreal,QC
Summary
Adept at streamlining IT processes and enhancing database security, I significantly reduced downtime at MTN, Douala, Cameroon. My expertise in SQL server integration services and my ability to manage high-stress situations have driven efficiency and customer satisfaction. Skilled in data accuracy and customer service, I excel in fast-paced environments, ensuring both data integrity and positive client interactions.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Ericsson
06.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
MS SQL Server Database Administrator
KiawiTech Academy Texas
01.2023 - 04.2024
- Maintained complex T-SQL queries, views, and stored procedures in multi-database environment with little supervision.
- Documented analysis results and provided performance improvement feedback.
- Developed custom database objects, stored procedures, and delivered application support.
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
- Designed and implemented TSQL queries for reporting and complex solution development.
- Reduced downtime by proactively monitoring server health, identifying potential issues, and executing preventative measures.
- Optimized database performance by implementing index tuning strategies and query optimization techniques.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Implemented regular performance monitoring and tuning strategies, proactively addressing potential bottlenecks before they impacted end users.
- Ensured data integrity and security through the implementation of comprehensive backup and recovery plans.
- Built databases and table structures for web applications.
- Conducted tests to identify issues and make necessary modifications.
Customer Service Representative
Complexe Santa Lucia
02.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
IT Technical Support Specialist
MTN, Douala, Cameroon
03.2016 - 12.2019
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Enhanced system performance by identifying and resolving technical issues promptly.
Education
Bachelor of Science - Computer Engineering
Alpha Higher Institute of Biomedical & Technologic
Douala, Cameroon07-2015
Skills
- Data entry
- Data warehousing
- Customer service
- Hardware installation
- Microsoft Word
- Microsoft Excel
- SQL server integration services
- Remote desktop support
- Database security
- Data accuracy
- SQL server analysis services
- Attention to detail
- Fast typing speed
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Data Entry Clerk
Ericsson
06.2024 - Current
MS SQL Server Database Administrator
KiawiTech Academy Texas
01.2023 - 04.2024
Customer Service Representative
Complexe Santa Lucia
02.2020 - 10.2022
IT Technical Support Specialist
MTN, Douala, Cameroon
03.2016 - 12.2019
Bachelor of Science - Computer Engineering
Alpha Higher Institute of Biomedical & Technologic
Similar Profiles
Daniel Gonzalez GuerraDaniel Gonzalez Guerra
Electronic Troubleshoot Technician at EricssonElectronic Troubleshoot Technician at Ericsson
Gabriel TwizerimanaGabriel Twizerimana
NOC Engineer at EricssonNOC Engineer at Ericsson
Kothapatnam Kranthi KumarKothapatnam Kranthi Kumar
Senior Solution Integrator at EricssonSenior Solution Integrator at Ericsson