Experienced associate with over 15 years of working in various roles in the finance and banking industry. An effective communicator and team-worker with strong analytical, management and organizational skills.
Overview
17
17
years of professional experience
Work History
Deposit Monitoring Authentication Team Analyst
Canadian Imperial Bank of Commerce (CIBC)
08.2023 - Current
Responsible for identifying, analyzing and conducting investigations of client transaction activity in order to determine possible fraud or unusual activity.
Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients' privacy.
Compile data and investigate alerts/referrals and take appropriate action.
Accurately document all actions taken and the decision made by updating the appropriate databases for each file investigated.
Identity Theft Analyst
Canadian Imperial Bank of Commerce (CIBC)
09.2020 - 08.2023
Proven ability to analyze, solve problems, and make decisions effectively and independently
Identify fraudulent activity and patterns using strong analytical skills
Verify transaction activity with client and take appropriate action
Conduct in depth and thorough investigations into possible fraud trends, potential fraud applications, cheques, payments and possible account takeovers referred or identified within internal and external sources.
Fraud Claims Specialist
Canadian Imperial Bank of Commerce (CIBC)
10.2022 - 07.2023
Efficiently processing and meeting targets in Fraud Claims Special Project.
Credit Card Advisor
Canadian Imperial Bank of Commerce (CIBC)
04.2017 - 09.2020
Ensuring exceptional customer satisfaction is delivered with accuracy and professionalism for every client
Listening to the customer’s questions or concerns to identify, investigate, and resolve issues using well-thought-out judgements and decision-making skills.
Accounts Receivable Specialist
4Finance
02.2015 - 03.2016
Negotiated settlements & payment arrangements to maximize collection results
Performed to regulatory standards and best practices.
Accounts Receivable Officer
Collect Cents
12.2012 - 01.2015
Performed all aspects of collections on overdue or default accounts
Established payment arrangements with customers.
Trade Service Analyst
Barclays Bank
07.2007 - 05.2011
Registered and lodged documents under Letters of Credit
Settled outward and inward collection documents including preparation of Swift
Processed payments of outward collections upon receipt of funds in Nostro.
Deposit Monitoring Authentication Team Analyst at Canadian Imperial Bank of Commerce (CIBC)Deposit Monitoring Authentication Team Analyst at Canadian Imperial Bank of Commerce (CIBC)
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration