Maham Khalid
Oakville,Ontario
Summary
Experienced associate with over 15 years of working in various roles in the finance and banking industry. An effective communicator and team-worker with strong analytical, management and organizational skills.
Overview
17
17
years of professional experience
Work History
Deposit Monitoring Authentication Team Analyst
CIBC
08.2023 - Current
- Responsible for identifying, analyzing and conducting investigations of client transaction activity in order to determine possible fraud or unusual activity
- Exercise decision making skills while reviewing customer's profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients' privacy
- Compile data and investigate alerts/referrals and take appropriate action
- Accurately document all actions taken and the decision made by updating the appropriate databases for each file investigated.
Identity Theft Analyst
CIBC
09.2020 - 08.2023
- Proven ability to analyze, solve problems, and make decisions effectively and independently
- Identify fraudulent activity and patterns using strong analytical skills
- Verify transaction activity with client and take appropriate action
- Conduct in depth and thorough investigations into possible fraud trends, potential fraud applications, cheques, payments and possible account takeovers referred or identified within internal and external sources.
Fraud Claims Specialist
CIBC
10.2022 - 07.2023
- Efficiently processing and meeting targets in Fraud Claims Special Project.
Credit Card Advisor
CIBC
04.2017 - 09.2020
- Ensuring exceptional customer satisfaction is delivered with accuracy and professionalism for every client
- Listening to the customer's questions or concerns to identify, investigate, and resolve issues using well-thought-out judgements and decision-making skills.
Finance - Accounts Receivable Specialist
4Finance
02.2015 - 03.2016
- Negotiated settlements & payment arrangements to maximize collection results
- Performed to regulatory standards and best practices.
Collect Cents - Accounts Receivable Officer
Collect Cents
12.2012 - 01.2015
- Performed all aspects of collections on overdue or default accounts
- Established payment arrangements with customers.
Barclays Bank - Trade Service Analyst
Barclays Bank
07.2007 - 05.2011
- Registered and lodged documents under Letters of Credit
- Settled outward and inward collection documents including preparation of Swift
- Processed payments of outward collections upon receipt of funds in Nostro.
Education
CAMS – Certified Anti-Money Laundering Specialist - Anti-money Laundering
Association of Certified Anti-Money Laundering Specialists
01.2020
Certificate in Fraud - ACAMS
Canadian Securities Institute
01.2020
Certificate in AML & Terrorist Financing -
Canadian Securities Institute
01.2020
Skills
- Analytical
- Team Worker
- Transaction Monitoring
- Adaptable
- Investigative
- Analytical Thinking
- Information Gathering
- Risk Mitigation
- Problem-Solving
- Decision-Making
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Deposit Monitoring Authentication Team Analyst
CIBC
08.2023 - Current
Fraud Claims Specialist
CIBC
10.2022 - 07.2023
Identity Theft Analyst
CIBC
09.2020 - 08.2023
Credit Card Advisor
CIBC
04.2017 - 09.2020
Finance - Accounts Receivable Specialist
4Finance
02.2015 - 03.2016
Collect Cents - Accounts Receivable Officer
Collect Cents
12.2012 - 01.2015
Barclays Bank - Trade Service Analyst
Barclays Bank
07.2007 - 05.2011
CAMS – Certified Anti-Money Laundering Specialist - Anti-money Laundering
Association of Certified Anti-Money Laundering Specialists
Certificate in Fraud - ACAMS
Canadian Securities Institute
Certificate in AML & Terrorist Financing -
Canadian Securities Institute
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