Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maggie Williams / Executive Administrator

Temecula

Summary

Critical thinker, researcher with proven ability to exceed individual goals as well as goals set by management. Diversified professional with a strong attention to detail excellent communication, interpersonal, analytical, and investigative skills. Ability to identify and resolve complex issues. Adaptive to fast-paced environments with little notice. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Development Technician

City of Lake Elsinore
01.2025 - 04.2025
  • Screen, log, and prioritize calls and emails and initiate actions to respond or direct messages and route to appropriate officials and colleagues
  • Use MS Office software to prepare documents, reports
  • File paperwork and organize computer-based information
  • Update and maintain confidential databases and records, efficiently and tactfully
  • Provide support to customers regarding necessary permits and general code compliance and review permit history
  • Take in, track plan checks; process applications, route specific plans to planning and/or building official for approval.
  • Process permits using Energov system
  • Maintained a safe and organized work environment, adhering to strict safety guidelines at all times.

Permit Technician

City of Riverside
04.2024 - 01.2025
  • Take in and review building plans, revisions
  • Schedule inspections
  • Process permits using Posse system
  • Respond and assist customers at the front counter and by phone providing routine questions regarding Building & Safety building codes, plan check submittal requirements and development standards.
  • Screen, log, and prioritize calls and emails and initiate actions to respond or direct messages and route to appropriate officials and colleagues.
  • Utilize MS Office suite software and POSSE permitting software for creation and issuance of building permits.
  • File paperwork and organize computer-based information. Provide support to customers regarding necessary permits and general code compliance and review permit history.
  • Calculate and track fees and payment towards projects and permits.
  • Tracking of plan checks; process applications, route plan checks to appropriate departments. Maintain records and prepare reports.
  • Assembles final building plans and approves issuance.
  • Handle escalated technical information on the application processes, procedures and fees for; building development.
  • Review conditions of approvals and business licenses verifications.
  • Hours per week 40

Executive Assistant to the Director

City of Fort Valley
10.2021 - 04.2024
  • Maintain calendar for Assistant City Manager/Executive Director of Economic Development
  • Effectively manage daily operations by planning, organizing, and setting up meetings either remotely or in person
  • Assist Executive Director/Assistant City Manager with executing contracts and speaking with attorneys to provide supporting documents needed to secure deals
  • Register elected officials for training courses as well as securing travel arrangements
  • Research and provide documents needed to other corporate and local government officials
  • Manage budget and provide changes to respective authority and departments, maintain full confidentiality of all sensitive information
  • Plan and execute intergovernmental luncheons
  • Work with vendors to obtain necessary documentation to proceed with projects and events
  • Research and assemble all documents needed to secure information and execute contracts
  • Process departments payroll
  • Screen, log, and prioritize calls and emails and initiate actions to respond or direct messages and route to appropriate officials and colleagues
  • Use MS Office software to prepare documents, reports, take notes and dictate meeting minutes
  • File paperwork and organize computer-based information
  • Update and maintain confidential databases and records, efficiently and tactfully
  • Process employee payroll per department
  • Hours per week - 40
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
  • Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
  • Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
  • Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.

Executive Administrative Assistant

City of Warner Robins
12.2019 - 06.2021
  • Guarantee work of the organization is adequately carried out, and goals are met efficiently
  • Prepare /create and maintain board meeting agenda, minutes, and announcements for the DAWR and RDA
  • Prepare/create correspondences for Economic Development
  • Perform technical and administrative lead duties on a regular and recurring basis balancing workload and tasks amongst employees
  • Send proper notification/announcement to the media and broadcast all meeting via livestream Facebook for the Development Authority of Warner Robins (DAWR), Redevelopment Agency of Warner Robins (RDA) and Downtown Development Authority (DDA)
  • Prepare travel and training for employees
  • Consistently exercises independent judgment in directing and assigning work amongst employees by using determinative factors such as team members: expertise, experience, and competence
  • Participates in projects and initiatives and performs special assignments while maintaining confidentiality
  • Represents the organization with a variety of installation and functional area organizations
  • Manage budgets and provide changes to respective authority and department. Manage accounts receivable/accounts payable and follow up on any past and present bills
  • Process employee payroll for all departments under Economic Development
  • Monitors and intercedes with the status and progress of work daily, reviewing for technical accuracy of in-work and completed projects
  • Hours per week: 40

Administrative Secretary/Permitting Technician

City of Warner Robins
09.2015 - 12.2019
  • Prepare travel and class certification arrangements for Code Officers
  • Receive and assign complaints for code violations
  • Process bids and enter requisitions for code violations and/or supplies needed for team. Process litter liens on and submit to City Attorney and Tax office
  • Receive and release any payments for code violations or liens
  • Schedule inspections for the Code Officers and relayed follow-up calls to the appropriate code officer
  • Manage and train new employees and actively assist other departments regularly
  • Manage ComCate system; troubleshoot any issues arising from using platform and assist Code Officers and Inspectors. Remove and reassign new employees as requested by management.
  • Processed and balanced end of day report with no error or shortage of funds, prepare deposit for end of day
  • Create and maintained efficient filing system for employees to use with ease to properly execute the daily assigned duties for all employees
  • Communicate directly with Department Director, Supervisor, City Officials, builders, contractors, the public, office personal and other individuals to coordinate work activities, review status of work, exchange information or resolve any issues/concerns that may have occurred
  • Processed permits for approved building, mechanical, plumbing, electrical and sign permit applications for both residential and commercial properties
  • Assured applications were fully complete before issuing permits by ensuring that all right of way guidelines were submitted
  • Calculated fees associated with permit applications
  • Verified contractors licensing before issuing permits
  • Enter application into computerized data base and provided the necessary copies to the proper departments
  • Schedule and assign inspections to the proper inspectors and followed up with clients to provide updates of approval from inspectors to complete the next round of the building process
  • Issue C/O letters for completed residential and commercial properties
  • Operate personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, internet, e-mail, or other software; and operates and troubleshoot general office equipment to execute daily duties
  • Code Enforcement/Building Inspections & Permitting Technician
  • Hours per week:40

Salvage Technician

Geico
04.2014 - 09.2015
  • Worked in a high volume inbound/outbound call center assisting customers with their salvage claims
  • Contacted lien holders to obtain necessary information relating to claims
  • Follow up with customers to obtain documents to efficiently proceed with closing claims for payoff
  • Issue payments to lien holder and/or customers
  • Assist both internal and external customers, assisted new team members with case files
  • Recruited because of high and successful productivity to cross train/work in Towing & Storage due to increase in claims.
  • Processed towing and storage bills and issued payments to providers with high levels of accuracy with no errors
  • Provided excellent customer service skills
  • Graduated at top of training class with highest average 99.6%
  • Hours per week: 38.75

Education

High School Diploma - High School Studies

Thomas County Central High School
Georgia
05-2000

No Degree - Computer Science

Wake Technical Community College
Raleigh, NC

No Degree - Medical Laboratory Science

Central Georgia Technical College
Macon, GA

Skills

  • Collaborative teamwork
  • Skilled in using Microsoft Office tools
  • Skilled in Microsoft Teams communication tools
  • Document management skills
  • Effective time management
  • Meticulous attention to detail
  • Critical thinking expertise
  • Proficient in managing multiple tasks
  • Strong verbal communication
  • Effective organizational skills
  • Adaptability and flexibility
  • Analytical decision-making
  • Project management expertise
  • Analytical thinking
  • Project management

Certification

  • Emotional Intelligence Certificate
  • Attention Management Certificate
  • Business Etiquette Certificate
  • Customer Service Certificate

Timeline

Community Development Technician

City of Lake Elsinore
01.2025 - 04.2025

Permit Technician

City of Riverside
04.2024 - 01.2025

Executive Assistant to the Director

City of Fort Valley
10.2021 - 04.2024

Executive Administrative Assistant

City of Warner Robins
12.2019 - 06.2021

Administrative Secretary/Permitting Technician

City of Warner Robins
09.2015 - 12.2019

Salvage Technician

Geico
04.2014 - 09.2015

High School Diploma - High School Studies

Thomas County Central High School

No Degree - Computer Science

Wake Technical Community College

No Degree - Medical Laboratory Science

Central Georgia Technical College

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Maggie Williams / Executive Administrator