Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dayanara Zapot

Temecula

Summary

Dynamic and detail-oriented professional with extensive experience at Richie's Diner, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through exceptional communication and a strong focus on cleanliness. Adept at managing high-pressure situations while maintaining a warm and welcoming atmosphere for all patrons.

Knowledgeable with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess Cashier

Richie's Diner
06.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.

Expo Runner

Richie's Diner
06.2023 - Current
  • Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.
  • Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
  • Maintained a clean and organized expo station, improving efficiency in the kitchen.
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.

Server

Richie's Diner
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science - Kinesiology

California State University San Marcos
CA
08-2028

High School Diploma -

Chaparral High School
Temecula, CA
06-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • Cleanliness maintenance
  • Exceptional communication

Certification

Food Handlers card


Languages

Spanish
Native or Bilingual

Timeline

Hostess Cashier

Richie's Diner
06.2023 - Current

Expo Runner

Richie's Diner
06.2023 - Current

Server

Richie's Diner
06.2023 - Current

Bachelor of Science - Kinesiology

California State University San Marcos

High School Diploma -

Chaparral High School

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Dayanara Zapot