Maeve McColgan
Ottawa,ON
Summary
Dynamic and results-oriented professional with a proven track record at Goodlife Fitness, enhancing team and member morale through exceptional customer service and leadership. Excels at learning sales software and thrive with task management, fostering significant improvements in customer engagement, through kindness and communication skills. Great in cultivating positive environments and mentoring, demonstrating both autonomy and collaborative teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Motivator
Goodlife Fitness
07.2023 - Current
- Boosted 400-600 member experiences daily and boosted team morale recognizing the importance of engagement and kindness with surrounding peoples.
- Engaged with people every day, was able to provide helpful feedback and remember specific issues surrounding memberships, as well as solve them quickly.
- Kept a packed building managed working alone regularly, while maintaining cleanliness in the area.
- Navigated and learnt the software used to perform sales, as well as set up memberships from scratch.
Bakery Storefront and Market Sales
Yummy Cookies
01.2018 - 08.2023
- Worked with digital system to place orders.
- Managed a busy environment, containing 500 or more people daily while effectively making sales.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.
- Cultivated great relationships with regular customers
- Addresses customer complaints or concerns professionally, ensuring swift resolution while maintaining a positive relationship.
Martial Arts Instructor
Douvris Martial Arts
01.2017 - 08.2022
- Learned customer service skills, to sell memberships as well as ensure comfort in decisions,
- Shared and taught knowledge for others to be able to instruct at a more thorough level.
- Managed groups ranging from 10-45 people, with age ranges of 4 years old to 80 years old.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting teamwork, respect, self-discipline, and teamwork among students.
Education
Bachelor of Engineering - Architectural Engineering
Carleton University
Ottawa, ON04-2027
High School Diploma -
De La Salle Highschool
Ottawa, ON06-2023
Skills
- Customer Service
- Learning techniques
- Task management
- Leadership
- Autonomy
- Communication
- Quick thinking
- Fast-paced action taking
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Smart Serve Certified
- Certified Bilingual
- Certified Personal Trainer (ISSA)
Timeline
Motivator
Goodlife Fitness
07.2023 - Current
Bakery Storefront and Market Sales
Yummy Cookies
01.2018 - 08.2023
Martial Arts Instructor
Douvris Martial Arts
01.2017 - 08.2022
- Smart Serve Certified
- Certified Bilingual
- Certified Personal Trainer (ISSA)
Bachelor of Engineering - Architectural Engineering
Carleton University
High School Diploma -
De La Salle Highschool
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