Rhys Castonguay
Calgary,AB
Summary
Dynamic professional with a proven track record at multiple corporations, excelling in client relations and personalized support. Skilled in persuasion techniques and conflict resolution, I foster positive relationships and enhance satisfaction. Adept at training and mentoring, I drive engagement and improvement, ensuring a welcoming atmosphere for all clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Motivator
Goodlife Fitness
04.2025 - Current
- Motivated clients to achieve fitness goals through personalized encouragement and support.
- Adapted training approaches based on individual client needs, enhancing overall satisfaction and retention.
- Cultivated positive relationships with clients, encouraging a welcoming atmosphere within the gym environment.
- Facilitated open communication among team members, fostering strong working relationships and increased collaboration.
Lead Coach
Little Kickers
03.2024 - Current
- Led training sessions for junior coaches, enhancing skill development and program delivery.
- Developed age-appropriate curriculum to foster engagement and learning in young participants.
- Monitored participant progress, providing tailored feedback to ensure consistent improvement.
- Cultivated positive relationships with parents, addressing concerns and promoting program benefits.
Guest Experience Leader
McDonald's
03.2023 - 10.2023
- Enhanced guest satisfaction through prompt resolution of inquiries and concerns.
- Trained and mentored new team members on service standards and operational procedures.
- Implemented feedback mechanisms to capture guest insights and improve service offerings.
- Streamlined check-in processes, reducing wait times for guests during peak hours.
Education
BBA - Finance
Mount Royal University
Calgary05-2028
High School Diploma -
Henry Wise Wood
Calgary06-2024
Skills
- Persuasion techniques
- Adept at conflict resolution
- Customer service
- Active listening
Certification
- First Aid Certification
- Proserve Certification
Timeline
Motivator
Goodlife Fitness
04.2025 - Current
Lead Coach
Little Kickers
03.2024 - Current
Guest Experience Leader
McDonald's
03.2023 - 10.2023
BBA - Finance
Mount Royal University
High School Diploma -
Henry Wise Wood