Summary
Overview
Work History
Education
Skills
Certification
Skills Information Technology
Languages
Timeline
Generic

Abbas Dashtgerd

Toronto,Ontario

Summary

Customer service professional who can identify customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience assisting people with the utmost care. Personable and professional under pressure with motivated, energetic nature. Strong analytical problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients. Work well both independently and in teams. Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Motivator and Front Desk Associate

Goodlife Fitness
01.2023 - Current
  • Greeted and checked in members, handled member inquiries and complaints, and provided information about gym services and offerings
  • Maintained a clean and organized front desk area, including handling cash transactions, managing member accounts, and scheduling appointments
  • Conducted gym tours and provided new member orientations
  • Led group fitness classes and provided one-on-one training sessions for members
  • Developed personalized exercise plans and provided ongoing support and motivation to members to help them achieve their fitness goals
  • Assisted with marketing and promotional activities to drive gym membership sales and retention.

Customer Service

Keystone Home Product
09.2021 - 09.2022
  • Answer emails/making calls from emails inquiring services
  • Receive orders, process them, receive invoices, connect with Sales Team
  • Schedule appointment with customers and Inform customers about new product updates
  • Ability to handle difficult customers and overcome any objections
  • Warehouse duties as needed.

IT Technician

Green Sedar Of Asia
10.2017 - 11.2019
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners.
  • Configured systems according to prescribed software and hardware frameworks.

Education

Accounting, Associate Degree -

Azad University
Tehran, Iran

Cybersecurity Specialist Diploma -

CDI College
North York, Ontario
01.2024

Skills

  • Persuasion techniques
  • Meeting Management
  • Positive Reinforcement
  • Coaching Techniques
  • Office Administration
  • Behavior monitoring
  • Staff Training
  • Team building
  • Problem-solving aptitude

Certification

  • CompTIA / TestOut Corporation, 2022-01-01
  • Certified PC Pro, 2022-01-01
  • CPR, First Aid and Lifeguard Certificates, YMCA CANFITPRO, 2022-01-01

Skills Information Technology

Capable of Diagnosing Technical Issues and resolving them in a timely manner, Able to take apart or assemble a computer system safely and efficiently, Excellent understanding of network related concepts, Able to implement network solutions, Knowledgeable of security related risks and concepts, Able to install operating systems, manage disks, implement security features, install new hardware, manage device drivers, system restoration, updating the operating system, and diagnosing issues relating to the operating system, Knowledgeable of features and roles including Group Policies and Group Policy Objects, Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook), Configuration of network routing, switching, IP Addressing and Subnetting

Languages

English
Professional Working
Persian
Native or Bilingual

Timeline

Motivator and Front Desk Associate

Goodlife Fitness
01.2023 - Current

Customer Service

Keystone Home Product
09.2021 - 09.2022

IT Technician

Green Sedar Of Asia
10.2017 - 11.2019

Accounting, Associate Degree -

Azad University

Cybersecurity Specialist Diploma -

CDI College

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Abbas Dashtgerd