Maegan Masadao
London
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
LHSC
06.2023 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Housekeeper
Sodexo
06.2022 - 09.2022
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Store Associate/Cashier
Miniso
09.2021 - 12.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Managed efficient cash register operations.
Customer Service Representative
Concentrix
09.2018 - 03.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Graduate Certificate - Personal Support Worker
Fanshawe College
London, ON04.2023
Graduate Certificate - General Arts And Science
Fanshawe College
London, ON04.2022
Graduate Certificate - Culinary Arts And Baking And Pastry
Global Academy
Philippines05.2019
High School Diploma -
Holy Spirit Academy of Malolos
Philippines03.2013
Skills
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Complaint Handling
- Customer Relations
Languages
English
Full Professional
Timeline
Personal Support Worker
LHSC
06.2023 - Current
Housekeeper
Sodexo
06.2022 - 09.2022
Store Associate/Cashier
Miniso
09.2021 - 12.2021
Customer Service Representative
Concentrix
09.2018 - 03.2021
Graduate Certificate - Personal Support Worker
Fanshawe College
Graduate Certificate - General Arts And Science
Fanshawe College
Graduate Certificate - Culinary Arts And Baking And Pastry
Global Academy
High School Diploma -
Holy Spirit Academy of Malolos
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