Madison Thompson
Innisfil,ON
Summary
Compassionate Personal Support Worker (PSW) with 4 years of experience in home and long-term care environments. Expertise in daily living assistance, mobility support, personal hygiene, medication reminders, and emotional support. Strong communication skills and a patient-centered approach ensure comfort and safety for all patients. Certified in CPR/First Aid with knowledge in infection control and proper body mechanics.
Overview
7
7
years of professional experience
Work History
Personal Support Worker
SouthBridge
Elmvale, Ontario
03.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health, reporting changes to the healthcare team promptly.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and care activities in daily logs accurately.
- Collaborated with family members to understand client preferences and needs.
- Followed safety protocols and infection control procedures consistently.
- Ensured that all necessary supplies are available for providing quality patient care.
Personal Support Worker
Roberta Place
Barrie, Ontario
08.2023 - 07.2025
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Barista
Starbucks
Barrie, Ontario
02.2018 - 08.2023
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers with menu selections and product recommendations.
- Operated espresso machines and coffee grinders efficiently.
- Managed cash register transactions and processed payments accurately.
- Collaborated with team members to ensure smooth daily operations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Personal Care Assistant
Home Instead
Barrie, Ontario
03.2021 - 07.2023
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Provided ongoing compassionate patient care for each client.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Education
Graduate Certificate - Health Care
Barrie Learning Centre
Barrie, ON08-2024
High School Diploma -
St.Peter's Catholic Secondary School
Barrie, ON06-2017
Skills
- Compassion and empathy
- Time management
- Active listening
- Problem solving
- Communication skills
- Team collaboration
- Adaptability to change
- Respectfulness
- Personal care assistance
- Emotional and mobility support
- patience
- Client dignity and respect
- independence
References
References available upon request.
Timeline
Personal Support Worker
SouthBridge
03.2025 - Current
Personal Support Worker
Roberta Place
08.2023 - 07.2025
Personal Care Assistant
Home Instead
03.2021 - 07.2023
Barista
Starbucks
02.2018 - 08.2023
Graduate Certificate - Health Care
Barrie Learning Centre
High School Diploma -
St.Peter's Catholic Secondary School
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