Dedicated Personal Support Worker (PSW) with hands-on experience in long-term and specialized care environments. Expertise in delivering person-centred personal care, assisting with activities of daily living, and implementing care plans. Skilled in collaborating with residents, families, and healthcare teams to uphold dignity, privacy, and quality care standards.
Overview
1
1
Certification
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Personal Support Worker
AgeCare Woodhaven
Markham, ON
01.2026 - 07.2026
Assisted residents with activities of daily living, including grooming, dressing, feeding, mobility, transfers, and repositioning to enhance individual comfort and independence.
Provided person-centered personal care and hygiene assistance while protecting resident dignity, comfort, privacy, and independence.
Applied safe body mechanics and mobility-support practices while assisting residents with movement and transfers.
Observed residents for changes in physical condition, behavior, comfort, mobility, and overall well-being and communicated concerns to appropriate healthcare staff.
Communicated respectfully with residents, families, and healthcare team members to support continuity of care and a positive resident experience.
Upheld a clean, organized, and safe resident environment, by actively contributing to fall prevention and risk reduction to promote resident safety.
Supported care-plan implementation and completed assigned care responsibilities efficiently in a fast-paced care environment.
Personal Support Worker
Ina Grafton Gage Home
Scarborough, ON
11.2025 - 12.2025
Provided personal care and support in accordance with individualized care plans, resident preferences, and established facility procedures.
Assisted with routine activities of daily living while promoting resident independence, dignity, comfort, and safety.
Ensured infection prevention and safety standards were upheld while adhering to health and safety policies during resident-care activities.
Used observation and communication skills to recognize and report relevant resident needs or changes to appropriate team members.
Supported a respectful and reassuring care environment through active listening, empathy, patience, and professional communication.
Coordinated with healthcare staff and team members to deliver consistent, resident-focused care.
Engaged in training and quality-improvement programs, implementing learned practices to enhance daily resident support.
Participated in training and quality-improvement programs and applied learned practices to day-to-day resident support.
Managed assigned duties with attention to detail, prioritization, reliability, and adherence to quality-of-care standards.
Personal Support Worker
Scarborough Health Network - Specialized Care Complex
Scarborough, ON
09.2025 - 10.2025
Assisted clients with mobility, transfers, feeding, and other daily living activities in a specialized care environment.
Supported safe positioning and mobility practices and remained attentive to individual limitations and care needs.
Supported patient-safety and fall-prevention practices while completing assigned care responsibilities.
Maintained safe, clean care environment while adhering to infection-control and safety protocols.
Provided companionship and emotional support while encouraging comfort, dignity, respectful interaction, and client well-being.
Collaborated with clients, families, and healthcare staff to coordinate care and enhance communication.
Observed client condition and behavior and reported relevant concerns or changes to appropriate healthcare team members.
Applied compassionate communication, active listening, cultural sensitivity, and adaptability while supporting clients with diverse needs.
Maintained professionalism, confidentiality, accountability, and attention to detail in all client-care interactions.
Education
Personal Support Worker -
Seneca Polytechnic
Toronto
Project Management -
Georgian College
Toronto
Bachelor of Computer Applications -
Punjabi University
05.2020 - 05.2023
Skills
Personal Care & Hygiene ADL support Mobility & Safe Transfers Repositioning Feeding support Vital Signs Monitoring Infection control Dementia & Responsive Behaviors Support Bowel & Bladder Care Wound care Care planning Resident/Patient Safety Fall Prevention Condition documentation Observation & Escalation Team collaboration Emotional support Time Management Confidentiality Safety compliance
Resident Support: Dementia and responsive-behavior support, companionship, emotional support, active listening, cultural sensitivity, patient advocacy, conflict de-escalation
Team collaboration
Quality assurance
Professional Strengths: Compassion, empathy, reliability, accountability, adaptability, time management, problem-solving, stress management, verbal and written communication
Resident Support: Dementia and responsive-behavior support, companionship, emotional support, active listening, cultural sensitivity, patient advocacy, conflict de-escalation
Professional Strengths: Compassion, empathy, reliability, accountability, adaptability, time management, problem-solving, stress management, verbal and written communication
Quality assurance
Personal Information
Title: PERSONAL SUPPORT WORKER (PSW)
Certification
Police Vulnerable Sector Check, First Aid & CPR Certification, Mask Fit Test, WHMIS, Gentle Persuasive Approaches (GPA), COVID-19 & Influenza Vaccinations
HIGHLIGHTS OF QUALIFICATIONS
Title: PERSONAL SUPPORT WORKER (PSW)
Timeline
Personal Support Worker
AgeCare Woodhaven
01.2026 - 07.2026
Personal Support Worker
Ina Grafton Gage Home
11.2025 - 12.2025
Personal Support Worker
Scarborough Health Network - Specialized Care Complex